No photos appearing after migration

I have an Immich instance running on TrueNAS Scale 25.10.0, configured with a custom storage template. Before updating Immich to the latest version, I needed to migrate to the new storage configuration. Following the official migration guide, I created the new datasets as described. I then used rsync to copy all the directories listed in the guide from the previous storage path to the new one inside my main data dataset. After completing the migration, I updated the hostPath values in the Immich configuration for both the Data Storage and Postgres Data Storage locations. But when I start Immich, the home page shows up empty, even though all the files are correctly stored in the data dataset. Can I fix it or am I doomed to reupload everything through the GUI? (In the meantime I went on and updated immich to the latest version, so now I m on v2.2.3)
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8 Replies
Immich
Immich2w ago
:wave: Hey @halfblood17, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Xiticks
Xiticks2w ago
When you say the home page is empty, were you prompted to create a new account before accessing it ?
halfblood17
halfblood17OP2w ago
yes, correct
NoMachine
NoMachine2w ago
that means a new database has been created, have you confirmed you are using the original dataset for postgres?
halfblood17
halfblood17OP2w ago
I don't really know how to do that. But i see that the pgData folder in my new dataset is empty, while the pgData in my old dataset has many files and folders. Should I rsync that?
Xiticks
Xiticks2w ago
Well yes Stop immich Delete the content of the new pgData Rsync that folder Start immich again The guide made the assumption that you created the data dataset next to the old db one if you had one And if you were using ixVolume there is the tip section
halfblood17
halfblood17OP2w ago
That was the issue and now it's fixed. Thank you!
Immich
Immich2w ago
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