I
Immich6d ago
redrum

iPhone Album not syncing

I have an album called "keep" and i put pictures into the Album and load Immich and it normally syncs the entire album. This morning I noticed what iPhone says inside "keep" is not the same as what immich sees in "keep" so not everything is being synced. Is this a recent iPhone issue or something wrong with immich app?
7 Replies
Immich
Immich6d ago
:wave: Hey @redrum, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
redrum
redrumOP6d ago
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redrum
redrumOP6d ago
No description
redrum
redrumOP6d ago
#7 is not applicable I can get photos to show up if i re-add them to keep and the first photo i pick is added rather than bulk
Immich
Immich6d ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
redrum
redrumOP6d ago
I haven’t made any changes to Immich in a month besides update the apps from docker and phone. This seems to be a recent issue that I noticed today. I re added the album to sync a few times no dice. I removed photo permissions from Immich and re added it and it seemed to work Keeping ticket open but some one can close it as a troubleshoot and maybe I missed this step sorry
Alex Tran
Alex Tran6d ago
this bug will likely get fixed in the next release

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