Server is not reachable
Issue
Setup Immich on a Windows 11 Docker container using the Docker Compose walkthrough (https://docs.immich.app/install/docker-compose).
I'm able to access Immich via web browser on the host machine (10.0.4.95:2283). However, have been unable to access it on any other local device I've tried.
Troubleshooting
- Verified that both mobile and server are on the same version (2.2.3)
- Cleared Storage/Cache on mobile app
- Cleared cookies/cache on mobile browser
- Tried on Chrome/Firefox/Edge in incognito on both mobile and secondary pc
- Added an allow inbound/outbound connection rule for port 2283 through Windows firewall on the Host machine
- Added an allow inbound rule for port 2283 on router
Logs
Looking at the mobile logs, it looks like I get the same two (see attached).
1. Missing crucial offline login info - Logging out completely
2. Error in runInIsolateGentle for remote-sync
Additional Information
Not sure if this matters any, but I initially set up Immich on a Synology NAS (via Container Manager) and have been able to connect locally without issue, but it drastically slowed down the NAS and would crash running searches, so I installed it on my PC to be able to play around with it a bit more. I didn't have to implement any firewall rules to connect to it on the NAS.
6 Replies
:wave: Hey @Hadokken,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Hello, this is most likely a windows issue
We dont recommend windows partially for this reason, while someone may have some ideas, this isnt really an immich issue so it may be hard to help
Hey thanks for the reply. Well, I guess it's good to know it's likely not anything I did/didn't do. It'll be awhile before I can move it over to a device that can run it well and stay on 24/7
If you don't mind leaving this open for a day or two in case anyone has any ideas on it
Also allow inbound on your router for 2283 is a terrible idea, do not leave that up
Yeah, it's no longer up. Thanks for looking out though
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