Project DNS is completely broken after a pause (3 weeks down)
Hello!
My project was paused for inactivity during the October AWS outage, and since then, it refuses to unpause. It stays permanently stuck on “Setting up project”.
What I tried: I waited multiple days for it to unpause, transferred to a new organization (same issue), changed regions from US to Europe (no change), tested different browsers, cleared cache, tried CLI
My app (both local dev and production) gets
The domain doesn't resolve at all, so I can't sign in, sign up, or access the database.
Errors in console:
Auth is completely down, and I can’t access any part of Supabase from this project.
Support status:
- Sent a ticket 3 weeks ago and no response
- My whole app is blocked because the project DNS appears broken
What I need is either to fix the DNS for this project ref, or help me migrate everything into a new, working project.
Would really appreciate any guidance. This has been stuck for weeks.
Thanks!
My project was paused for inactivity during the October AWS outage, and since then, it refuses to unpause. It stays permanently stuck on “Setting up project”.
What I tried: I waited multiple days for it to unpause, transferred to a new organization (same issue), changed regions from US to Europe (no change), tested different browsers, cleared cache, tried CLI
My app (both local dev and production) gets
ERR_NAME_NOT_RESOLVEDagvdqvpmpjucnoubgajq.supabase.co/auth/v1/tokenThe domain doesn't resolve at all, so I can't sign in, sign up, or access the database.
Errors in console:
Auth is completely down, and I can’t access any part of Supabase from this project.
Support status:
- Sent a ticket 3 weeks ago and no response
- My whole app is blocked because the project DNS appears broken
What I need is either to fix the DNS for this project ref, or help me migrate everything into a new, working project.
Would really appreciate any guidance. This has been stuck for weeks.
Thanks!
