Android video uploads loose all metadata except location

Server and app version 2.2.3 - Galaxy S23 Ultra App has full permission access Whenever a video is uploaded (taken on device camera) it drops all metadata except location when its uploaded via the Android app. This strangely does not effect my partners iPhone. I've only just noticed and thus have hundreds of videos missing their metadata. Thankfully I still have them on my phone as a backup
7 Replies
Immich
Immich3d ago
:wave: Hey @TCSquirrel, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
TCSquirrel
TCSquirrelOP3d ago
Server OS: Unraid
Immich
Immich3d ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
TCSquirrel
TCSquirrelOP23h ago
Just to add, this is still happening on the latest version, 2.3.1
Alex Tran
Alex Tran23h ago
Can you provide a sample files?
TCSquirrel
TCSquirrelOP23h ago
Sure, am i best to put them in a .zip and upload to here? I'll also include a screenshot of the image in Immich and a file downloaded from immich web
Alex Tran
Alex Tran23h ago
Yes, that should work

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