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Immich2d ago
Zohair

Error while restoring a backup

ERROR [Api:StorageService] Failed to read upload/encoded-video/.immich: Error: ENOENT: no such file or directory, open 'upload/encoded-video/.immich' Hey, I had a very old version of immich running around feb 2025, after coming back home i decided to update everything, after all the trial and error i reached to immich version 1.135.3 and followed the restore instructions on the website, i have no mounted drives, everything is on a 2tb SSD
11 Replies
Immich
Immich2d ago
:wave: Hey @Zohair, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Zohair
ZohairOP2d ago
i have tried reinstalling immich, removing the encoded video file altogether, alter the .immich file, this happened in an attempt to move out from casa os, i am currently on pop os, with a single 2tb SSD
Immich
Immich2d ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz2d ago
The error means Immich is checking whether all the files are there and not finding them
Zohair
ZohairOP2d ago
so do i use an older db backup ?
bo0tzz
bo0tzz2d ago
Which db backup you use is probably irrelevant, you just need to make sure all the files are there
Zohair
ZohairOP2d ago
but the .immich file is there along with the other files in the folder is there a way to bypass this check ?
bo0tzz
bo0tzz2d ago
Yes, but it's not safe to use Can you share exactly what Immich files are there inside UPLOAD_LOCATION? Oh wait, I think I see the issue You're using the new /data mount but whatever version you're trying to run doesn't know about that yet
Zohair
ZohairOP2d ago
okay, how do i fix that ? i'm sorry i'm just a complete beginner to linux
bo0tzz
bo0tzz2d ago
You need to either use the compose file that goes with the version you're tryring to run, or upgrade to a version that goes with the compose file you're trying to use :P
Zohair
ZohairOP2d ago
okay, i am restoring this from a very old version, the website stated not to use anything above 1.136.0 before using one between 1.132 and 1.136 i'll look for the compose file, thanks a lot thanks, issue is solved now

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