Can't access to my supabase account
Hello, i am facing this error and i cannot access to my supabase databses, i want to contact the support but i couldn't. Is there anyone can help me please ?
12 Replies
Did you try all the troubleshooting suggestions that modal shows?
yes, i opened it in a new browser, i have cleared the browser, ... didn't work
Try with a different browser, try with a VPN. If none of these work then contact Supabase support https://supabase.com/dashboard/support/new
And a different device.
i did brother, and even i tried contact the support, but you can see here i can't even select the projet, the checking status issue in top left
i've just tried it on my phone and it worked, do you have any suggestion brother how to resolve it on my labtop
Check your date and time.
Otherwise it will highly likely start working again tomorrow.
date and time ? i didn't understand
The reason for the request for the HAR file is there is a known state bug, but they have not been able to reproduce it in many months.
Your computer's time. Make sure it is correct with a minute or so. This has been suggested as another way this occurs as the session time does not match and looks expired.
i've just checked the time and date it's all good
i will try it tomorrow perhaps
Then it is just the unknown bug.
yeah i've reproduce the log HAR file, but it's kinda empty hhh