Jessica - Hi, we're using external oauth connec...
Hi, we're using external oauth connections to snowflake for building our models and dashboards and then embedding homepage, spotter, etc. in the our app. We have 2 issues:
1. when users load a dashboard they sometimes get a 401 unauthorized page and the generatetokens or authorize endpoints seem to fail - is this a known issue and is there a way to resolve this?
2. when we ask spotter a question or load a visualization from spotter it just refreshes entirely when I first ask a question and then loses the question - is this a known issue and is there a way to resolve this?
*we also have automatic sign and refresh in turned on for the EA features
6 Replies
@Regan @Laurence C
when users load a dashboard they sometimes get a 401 unauthorized page and the generatetokens or authorize endpoints seem to fail - is this a known issue and is there a way to resolve this?can you share the har files for this ?
generatetokens are you using trusted auth cookieless ?we are using trusted auth cookieless!
@Jessica how are you embedding Spotter? Is it just Spotter or SpotterAgent?
Also, how are you building your front end? Is it React, Angular, etc or vanilla JS?
Hi @jhegele, it's an angular application.
To short circuit the problem, from Jess' original query it's item 1 that is most pressing - the 401 happening too frequently and erroring.
The spotter behaviour is a challenge but a symptom of the access tokens not living for long enough or erroring when generatetokens is called.
Hi @Justin Mathew, we've added har files to the case when it was submitted - 00416807
thanks @Laurence , can i know how long is the token valid for ?