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SupabaseS
Supabase•3mo ago•
13 replies
Jack allen

i need help ASAP pls

🔢DB Connections🤷other
errors
Test connection failed: getaddrinfo ENOTFOUND db.exsarzogufvgvwpqwkoa.pooler.supabase.com

self-signed certificate in certificate chain

The issue is that Supabase does not show the “Allowed IPs” section anywhere in Database → Settings, and I don’t see any place to enable IP allowlisting.

Here is what Supabase gives me:

Direct connection string:
postgresql://postgres:[PASSWORD]@db.exsarzogufvgvwpqwkoa.supabase.co:5432/postgres

Pooler connection string:
postgresql://postgres.exsarzogufvgvwpqwkoa:[PASSWORD]@aws-1-sa-east-1.pooler.supabase.com:5432/postgres

Retool tries to connect to:
db.exsarzogufvgvwpqwkoa.pooler.supabase.com

…but that host does not exist (DNS ENOTFOUND).

Also, my project is on the Free/Nano tier in sa-east-1, and I’m not sure if IP allowlisting is available for this plan or region.

My questions:

Is it possible to connect Retool to a Supabase Free/Nano project in sa-east-1?

Should the pooler hostname look different?

Is IP allowlisting disabled on this plan/region?

Thanks!
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