Payment charged but not showing in Supabase billing
Hello everyone,
I’m reaching out here because we haven’t been able to resolve an issue via email support yet.
We are experiencing a billing inconsistency on a new Supabase account:
Multiple payment attempts on a card ending in 2483 are showing as failed due to insufficient funds, but our bank has confirmed the card had sufficient balance at the time.
Additionally, another credit card was successfully charged (we have the transaction on the card statement), but this payment does not appear in the Supabase billing dashboard, and the subscription still shows as unpaid.
We have already contacted support by email and can provide:
Screenshot of the card statement showing the successful charge
Last 4 digits of the charged card
Cardholder name
Workspace ID / Project ID
If someone from the Supabase team could help point us in the right direction or advise on how to reconcile a payment that was charged by the issuer but not reflected in the dashboard, we would really appreciate it.
Thank you in advance.
I’m reaching out here because we haven’t been able to resolve an issue via email support yet.
We are experiencing a billing inconsistency on a new Supabase account:
Multiple payment attempts on a card ending in 2483 are showing as failed due to insufficient funds, but our bank has confirmed the card had sufficient balance at the time.
Additionally, another credit card was successfully charged (we have the transaction on the card statement), but this payment does not appear in the Supabase billing dashboard, and the subscription still shows as unpaid.
We have already contacted support by email and can provide:
Screenshot of the card statement showing the successful charge
Last 4 digits of the charged card
Cardholder name
Workspace ID / Project ID
If someone from the Supabase team could help point us in the right direction or advise on how to reconcile a payment that was charged by the issuer but not reflected in the dashboard, we would really appreciate it.
Thank you in advance.
