sarah - Hey — we’re embedding Spotter, but the ...
Hey — we’re embedding Spotter, but the In-Conversation Feedback option isn’t appearing by default in the embed.
According to the docs, it should show by default. We’ve also tried explicitly adding it to visibleActions as:
Action.InConversationTraining
However, it still doesn’t appear.
The only time it shows is when we remove all actions from the embed configuration - but that’s not ideal because we do need to restrict which other actions are exposed.
So the behaviour we’re seeing is:
- With no custom actions configured → In-Conversation Feedback shows
- With visibleActions configured (including Action.InConversationTraining) → It does not show
Is there a known limitation where setting visibleActions overrides or suppresses this feature? Or is there an additional configuration required to surface In-Conversation Feedback when actions are customised?
Happy to provide more details if needed - just let me know what would help.
According to the docs, it should show by default. We’ve also tried explicitly adding it to visibleActions as:
Action.InConversationTraining
However, it still doesn’t appear.
The only time it shows is when we remove all actions from the embed configuration - but that’s not ideal because we do need to restrict which other actions are exposed.
So the behaviour we’re seeing is:
- With no custom actions configured → In-Conversation Feedback shows
- With visibleActions configured (including Action.InConversationTraining) → It does not show
Is there a known limitation where setting visibleActions overrides or suppresses this feature? Or is there an additional configuration required to surface In-Conversation Feedback when actions are customised?
Happy to provide more details if needed - just let me know what would help.
