Project missing from dashboard — active project, permission denied
SolvedHey everyone, need some help with a weird issue.
My project suddenly disappeared from my dashboard about 2 hours ago. It was fully accessible before that — I was using it normally this morning.
What's happening:
- Project is NOT visible in my organization's project list
- Direct URL to the project returns "permission denied"
- No "paused projects" section visible anywhere
- Organization usage page shows 0 GB across the board
- However, the database is 100% operational — I can connect directly via PostgreSQL (port 6543) and all data is intact
- Auth users are active, last login was today
- Free plan, single account (GitHub login)
- Only one login method, already confirmed it's the correct account
Already tried:
- Switching between organizations
- Accessing project settings via direct URL
- Checking for paused projects
- Clearing cache / incognito mode
- Password reset (confirms single account, no duplicate)
This seems like a dashboard visibility issue only — the project itself is alive and responding. Has anyone experienced this before?
Already submitted a support ticket but looking for any workarounds or similar experiences in the meantime. Thanks!
My project suddenly disappeared from my dashboard about 2 hours ago. It was fully accessible before that — I was using it normally this morning.
What's happening:
- Project is NOT visible in my organization's project list
- Direct URL to the project returns "permission denied"
- No "paused projects" section visible anywhere
- Organization usage page shows 0 GB across the board
- However, the database is 100% operational — I can connect directly via PostgreSQL (port 6543) and all data is intact
- Auth users are active, last login was today
- Free plan, single account (GitHub login)
- Only one login method, already confirmed it's the correct account
Already tried:
- Switching between organizations
- Accessing project settings via direct URL
- Checking for paused projects
- Clearing cache / incognito mode
- Password reset (confirms single account, no duplicate)
This seems like a dashboard visibility issue only — the project itself is alive and responding. Has anyone experienced this before?
Already submitted a support ticket but looking for any workarounds or similar experiences in the meantime. Thanks!
