scale to zero on scale plan
hi, i upgraded to the scale plan cause of the "From 1 minute scale to zero" instead of 5min
and after upgrading is only had a toggle i cant switch it to only 1min i had to reverse the website api to edit it...

Like before: 5 seconds instead of 60 seconds scale to zero
Most docs incl Neon AI still declare that scale plan comes with a 5 seconds scale to zero. However the true costs drivers are more than 10x higher. This was not communitcated in the pricing change blog post mid August and really feels not fair to the users to chnage such a drastic measure secretly.
Please bring back the original 5 seconds....

Bug downloading DB connection env variables via Vercel
Vercel told me to report this here since it seems to be a problem with the integration:
My project is connected to a Neon DB with separate branches for preview and production. In the Vercel deployment, this works fine, both environments have their own separate database.
However, when I try to run
vercel env pull --environment=preview
on my local computer, even though it responds with Downloading preview Environment Variables for my-account-name/my-project
, the file it downloads actually contains the production DB URL, not the preview one....More console ui bugs related to pricing changes
The pencil banner in my free account is broken. The badge component is unreadable and I’m not sure if this was intended by both CTAs show the same billing table when i was expecting to see the usage on this account that led to the overage.

Message Limit Hours
Hello, could someone help me? I want to make a backup to my VPS using pg_dump but it tells me "Your account or project has exceeded the compute time quota. Upgrade your plan to increase limits."
And on the dashboard it tells me that I have 50 hours available but it doesn't even let me do SQL queries, has anyone managed to solve it? Help Me, thanks 😔...
Add reset_branch MCP tool
We frequently reset development branches. It would be great to allow AI to do this for us using the appropriate MCP tool. Naturally, this tool would only work for unprotected branches.
Separate MCP SQL tool to read and write for added protection
Currently, the
run_sql
can execute read and write operations. Concerned about the affect that AI queries can have on our production database, even when reviewing tool calls, it would be great to have the run_sql
tool separated into run_sql_write
and run_sql_read
or something similar. This would allow our team to confidently run queries without concern about changing data.Idea: backup cadence
Right now, we can select the duration of backups. However, periodic backups with less frequency can go back further for the same amount of data. e.g. what if we could do something like this (in a custom/configurable way, concurrently with each other):
* for the most recent 1 hour, back up all commits separately
* from 1 to 24 hours back from present, back up a snapshot hourly
* back up 1 snapshot per day for the last 30 days...
Multiple Tables on Neon Website
Would love a way of having multiple tables open in like a split view. Maybe next to the open in sub view have an open in split view? It would be squishy so maybe auto collapse both side menus
Extension request: pg_net or http (webhooks)
I would better like to understand the likelihood of pg_net (or http) extensions making it into the Neon supported extensions list. I understand that with Neon's serverless nature most extensions aren't compatible by default and have to be adapted. Nevertheless, I would appreciate if someone on the Neon team could explain some of the challenges with implementing pg_net and paint a picture of how likely it is to become a feature. It is very useful to be able to extend the database using webhooks a...
Attempted to switch out organization member accounts and ended up locked out
My company recently changed email domains and I wanted to update our Neon accounts accordingly by first changing my account email and then removing the old account but somehow ended up disconnected from the organization. I believe we're on the paid plan, so could I please get connected to support?
Changelog not updating
Please fix the <#1183886910960181338> channel. It's been 7 months snd nobody noticed yet?
After resetting a database branch the password does not work anymore
As the title said when i reset one of my branches to the main branch head, the password stops working and i need to reset it again to be able to reconect to the branch db:

I can't log in my account.
I am on the free tier. 2 days ago I tried to log in to my account. But the "console.neon.tech" is not being opened. I tried to log in again yesterday and today, console page doesn't open. Progress icon continues to rotate, but the page never opens. Is there anyone who knows what could be the reason?

How do I submit a latency issue to support. I am using replit
Replit is telling me I need to contact Neon support
Compute Hours Not Reset
Assalam o Alaikum!
My Compute Hours Not Reset From Last 2 Months. And I need it.
My Email:mg03164525711@gmail.com
My Deployed Projects got Crashed due to this Problem.
Reset My Compute Hours....

User still exists after deleting from database
1. Created a user through my Next.js app that uses Stack Auth.
2. Deleted that user manually using
DELETE FROM neon_auth.users_sync WHERE TRUE;
3. It's not possible to re-use that email for a new signup (see screenshot)
The user does not appear anywhere in the dashboard, or when manually selecting from the database, but apparently it still exists somewhere else which prevents re-using the email address....