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PUBG MOBILE

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questions

questions

why can’t I receive my hacked account back

They don’t tell me why they can’t approve my request even though I have all the evidence that it is my own account that was hacked 🙄
Solution:
Hello, @DanWicky! An unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information. If you are not satisfied with the claim results, you can submit a support request through the official support subreddit....
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Deleted pubg account in Popularity

Someone in my popularity deleted his account but I already deleted the account in my popularity list but yet this account appears on the top3. Is there a way to remove it?
Solution:
Please submit a report of this issue through https://pubgmobile.live/support with your numeric user identification, a proper title and summary of the issue, and a video recording that can illustrate the issue you have encountered, @kokain.
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unable to login

Unable too login through twitter
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INVESTIGATOR SERVER JOIN TELL ME FRIENDS

HOW TO JOIN INVESTIGATORE OFFICIAL DISCORD SERVER
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Gift ban

Guys why I can't gift anything to other people with my new account, it says banned from gifting for 10 years.

Lost Account

My Facebook account was hacked and deleted and it was all I had connected to my old account. The last I’ve logged into it was late 2021. I tried to get it back by using the account recovery tool on PUBG but they said i didn’t provide enough information (although i gave them all that I knew and remembered) What can I do?...
Solution:
Hello, @Dearest! Please contact the in-game customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through the official support subreddit with a description of the issue and your numeric user identification....

unscoping when jumping

Do you guys have any idea why when i jump my character unscopes? Im new

Question

How can we participate in this event and which hastags we should use?
Solution:
All details are written here: https://redd.it/1d51bs5
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the lover's blessing(honor)

i did 344 draws but didnt open the mystery crate at 200...does that mean i get to open it twice at 400?
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Bug

When you want to open a box with a skin for a coupon, he asks you to either top up your account if you don't have it or open it for event points here is the proof

Can I move these buttons?

Can I move these in training ground? Because they interfere in my shoot button
Solution:
It’s currently not possible. But if you have any feedback or suggestions regarding the game, feel free to share it to https://pubgmobile.live/feedback.
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reporting bug rewards

Hey I just collected my rewards which I think is low then I should receive is there any website or link to check how many bugs I reported and how many were fixed cuz it's bured in bugs now in this month I think I did more then 2 but I only received rewards for 2 bugs

How to change connection type?

I want to change my connection with a friend from "Buddy" to "BFF". How do I do it without breaking up as we need to wait 7 days after breaking up to change the connection type and the number of days we've been in connection will also reset.
Solution:
Hello @FLASH! Unfortunately there is not other way to change it without breaking the connection. You will have to wait 7 days.

120fps

When you gonna add 120fps in emulator?
Solution:
There is no current public information regarding this one, @ixsancho. If you'd want to see changes please feel free to create a feedback at https://pubgmobile.live/feedback. For latest & future updates, feel free to follow PUBG MOBILE's Official Social Media platforms or keep your eyes on #game-news. Have a nice day. :qt:...

Beta 3.3 Version

I am now looking forward to Beta 3.3, what changes will there be? New weapons (such as Dragonov) or old weapon updates (MK12, this weapon is still an old version in PUBGM rather than the new appearance of PC PUBG)? Erangel update? Metro Royale optimization(Adjusting weapon balance or new map)? More devices open 120FPS options (such as my vivo iQOO neo8)?...
Solution:
Hello, @tieyu! You may keep an eye out on in-game, #game-news, official social media handles of PUBG MOBILE, and the Announcement tab on PUBG MOBILE website for future game announcements! If you have any suggestions or improvement ideas you want to be included in the upcoming version of PUBG MOBILE, you can share your feedback through https://pubgmobile.live/feedback. Thank you....

No Permission?

Cannot report bug :/ permission revoked?
Solution:
Hello, @RazgrizDemon! You can report bugs through https://pubgmobile.live/support now. The bugs you will report will automatically show as new posts in #bugs.
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drop frame in s23 ultra

I have s23 ultra and I enabled 120 fps and everything is good except. When I exit the robot or jetpack I experience a large drop frame please help. ...
Solution:
Hello, @q5ai! It may be a bug. Please report this issue through https://pubgmobile.live/support with your numeric user identification, a proper description and summary, and a video recording that can illustrate the issue you have encountered.

pls help

I tried all kinds of VPNs and it doesn't work. I deleted the emulator from the root and I don't know what to do. 32 bit
Solution:
Hello, @Yahya! We provide community support only for mobile platform. Please contact GameLoop for further assistance.
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My account has been hacked

Peace be upon you. My account has been stolen and I cannot file a complaint within the game because the thief submits a complaint before me every time and I cannot file a complaint in order to recover my account, and I have all the correct information. What should I do to recover my account - Account ID 5828910206 This is a picture of a conversation with PUBG Mobile customer service via email, but the problem was not resolved either I hope that you solve the problem as soon as possible so that my account is not permanently lost 🥲...
Solution:
Hi. Please follow what the notification says. You may wait for 7 business days as your account is being reviewed. :vickyyy_smile:
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