I can't remove a person from my leaderboard
In my leaderboard (https://lurkr.gg/levels/thesenateleaderboard) I have an entry on position 44 called BadWitch#3516 and i don't have that id from discord available to me so I can remove this account from the xp leaderboard, I do have a 2nd account called BadWitch on my server but it's #BadWitch#3521, they aren't the same account and i need help to clean this account from the leaderboard please

The Web isn't loading ?
I'm having issue with the dashboard, the channel selection isn't loading, I tried relogin, use other browser but doesn't seems to work. When I invited the bot first time it worked normally but now it don't.
Solution:
Use /config troubleshoot and screenshot the output

Hello, is the bot shareable with the Spanish language?
Since I speak Spanish and I want to install it on my server, I need to know if it is shareable with the Spanish language
Solution:
No we currently don't support Spanish, we are working on adding different languages in the future
remove bonus xp
Is there a way to remove the 20% bonus xp? That gets added in the discord fhe voting thing.
Solution:
Yes you can use /config toggle option:Vote Boosted Leveling
How do i change the bot prefix?
How do i change the bot prefix to send the commands to whatever i want instead of using the /[command]? If it is even possible, would really help because i cant find how to do it anywhere
Solution:
Bots shouldn't support that anymore, Discord changed to slash commands.
https://support.discord.com/hc/en-us/articles/1500000368501-Slash-Commands-FAQ...
Questions about leveling
In the document it said highest to input in "until" is 20 so that means if I put 3 which is the lowest it will import all user that have level 3 and higher ? And if they have over level 20 it still save right ?
Solution:
no, we do not have control over mee6's data.
Role Reward Announcement
I am looking up setting up the level up message, and i don't see an option to have it mention the role the user has gained Doc's.
I do have it set to only announce to threshold of five, and to only announce level up with role reward.
Any assistance would be great, and hopefully its only something I have simply overlooked....
Solution:
That's currently not available, we do have it on our to-do list however 👍
Levels stop at level 10
My level system is bugged and is stuck at level 10, is there a way to fix this?
Solution:
You have the XP Role Rewards you have set, also set as No XP Roles which means that everyone who has at least one of those roles will stop gaining levels

Daily Top Leveling Role
Daily Top Leveling Role Not Working
Solution:
the daily top leveling role is perhaps mislabeled on the dashboard, as its simply the "all time top leveling role", which is updated daily
Custom Level up Msg
how can i do something like this
Solution:
Unfortunately that's not currently supported

How to remove previously assigned Role Rewards after changing the roles
How to fix roles for members after adjusting leveling scheme? Changed mine and can’t figure out how to remove all the old roles/add the new. Tried sync user data but not helpful in this
Solution:
if you removed certain roles from role rewards, the bot will no longer touch them
Daily Top XP role isnt being given
Im not sure what the issue is, but the bot has the highest level of permission in my server, and everyones getting their XP as normal, but the daily top rank isnt being given
Solution:
@sapphire sorry for the delay. it would seem like there are no members with level >10, which is the minimum requirement for the daily top xp role
How to add a channel to level up??
Sorry I'm a newbie to lurkr bot, idk how to use lurkr bot, does anyone help me how to add level up and add channel
stacking lvls xp
If A person was to have 2 roles but they both have different xp multipliers which one would they get. For example this user has the server boost role multiplier and the rookie hunter role multiplier which one would he get?
Solution:
depends on the "Leveling Role Hierarchy/Multiplier Value Priority" option (i know this is displayed very badly in the dashboard currently)

Importing leveling data from Amari only importing the first 50 members
Hey!
Today I transfered my levels from Amari to Lurkr, but unfortunately it only imported the top 50 users. I used the following command:
/importxp bot:Amari with_role_rewards:False until:3
. It worked for only the first 50 people. I checked the leaderboard and number 50 has level 10.
If I am correct it should import all levels from 3 up. So that means the first 134 people for my server.
...Roles disappearing on the levels dashboard
For some reason, when I go to the dashboard and then levels, the roles in the level rewards, roles in xp boosts, etc. seem to not appear. It still seems to work all well in the server so i think its just that theyre not showing for some reason. Also, when I go to add a new role as a rewards for example, I cant choose any other role to add except for one role (when we have many in the server)!

Can't View roles
I wanted to give my boosters a boost but the server roles are not visible on the website

I can’t kick the bot
The bot won’t allow me to kick it
Solution:
The bot won’t allow me to kick itthere is no such thing if you cant kick it, its because you lack the permission to do so (on your server)...
No XP being gained
Hi, I just added Lurkr to my server and I think I did all the config right but nobody is gaining any XP. I gave Lurkr Administrator in the server.