I m writing here in distress as all of
I'm writing here in distress as all of our infrastructure is down and have been so for the past 19 hours. Apparently we had a Worker that was serving images which is against the TOS (2.8). We were notified about this yesterday (sunday) at around 21.00 CEST. We solved the issue within the hour, and notified support. However, instead of throttling the worker in question, Cloudflare has throttled all traffic (which includes our API) meaning that all payloads above 5kb are slowed down (resulting in response times up to 30 seconds). This effectively means our whole service is down. We're a very early stage startup, however, with +22k monthly active users, so this is very expensive. We have been in contact with support all morning, assuring them that the issue is resolved, however, our service is still down, and no replies have been received in a long time. Anybody here who can poke the right person?
