Read Me First | Frequently Asked Questions
Welcome to the support channel!
Depending on what exactly you're asking for, please include the following in your post:
Game issue:
If your issue is in-game (so technically "after" Heroic), include the game-specific log file (Game Page -> "Report a problem running this game") with your message
Just like the general Heroic log (see below), click the "Show log file in folder" button & attach the highlighted file to your message
Heroic issue:
If you're experiencing an issue with Heroic (some functions don't work, the app is crashing, etc.), include the main Heroic log file (Settings -> Log; visual guide: https://imgur.com/a/m2aWasx) with your message:
- If Heroic is still in a functional state after reproducing your issue: Reproduce the issue, then navigate to the logs & click the "Current Log" button
- If Heroic crashes or otherwise becomes unusable: Reproduce the issue, restart Heroic, navigate to the logs & click the "Last Log" button
Once you've selected either log, click the "Show log file in folder" button. Attach the highlighted file to your message. If this is not possible, uploading the file to https://paste.debian.net/ works as well.
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Common issues/things to try (Linux-specific):
- If you're using the Flatpak version of Heroic (see below on how to find out), please run
- If you're not using the Flatpak version, make sure you have all Wine dependencies installed: https://github.com/lutris/docs/blob/2b116519c5b67254733234f36ab33a60f14f1358/WineDependencies.md
Flatpak/Non-Flatpak version
Finding out if you're using the Flatpak version of Heroic is rather simple:
Open up a terminal and run
Depending on what exactly you're asking for, please include the following in your post:
Game issue:
If your issue is in-game (so technically "after" Heroic), include the game-specific log file (Game Page -> "Report a problem running this game") with your message
Just like the general Heroic log (see below), click the "Show log file in folder" button & attach the highlighted file to your message
Heroic issue:
If you're experiencing an issue with Heroic (some functions don't work, the app is crashing, etc.), include the main Heroic log file (Settings -> Log; visual guide: https://imgur.com/a/m2aWasx) with your message:
- If Heroic is still in a functional state after reproducing your issue: Reproduce the issue, then navigate to the logs & click the "Current Log" button
- If Heroic crashes or otherwise becomes unusable: Reproduce the issue, restart Heroic, navigate to the logs & click the "Last Log" button
Once you've selected either log, click the "Show log file in folder" button. Attach the highlighted file to your message. If this is not possible, uploading the file to https://paste.debian.net/ works as well.
-----
Common issues/things to try (Linux-specific):
- If you're using the Flatpak version of Heroic (see below on how to find out), please run
flatpak update && flatpak install --reinstall com.heroicgameslauncher.hgl- If you're not using the Flatpak version, make sure you have all Wine dependencies installed: https://github.com/lutris/docs/blob/2b116519c5b67254733234f36ab33a60f14f1358/WineDependencies.md
Flatpak/Non-Flatpak version
Finding out if you're using the Flatpak version of Heroic is rather simple:
Open up a terminal and run
flatpak list | grep com.heroicgameslauncher.hgl