cant find purchased overlay

Hey all, new to the game

so forgive me if this is a dumb question. I just purchased a overlay bundle, but when im given the option to customize, i cannot find any of it as options, only the free stuff that wasnt in the bundle?

Marc•2/9/23, 7:01 PM

I’m not sure what you mean. Can you post a screenshot to help explain?

mattieleviathanOP•2/9/23, 7:04 PM

I purchased the zirkon bundle, but when i go to customize none but the basic and free (blue print, green damask, etc) are options, nothing from the zirkon bundle is seen

Marc•2/9/23, 7:20 PM

You’re not signed in. Please sign in with Twitch.

mattieleviathanOP•2/9/23, 7:55 PM

Signed in, same problem, its nowhere to be found

Marc•2/9/23, 11:34 PM

Are you on an iPad using Safari? This overlay uses WebM animated backgrounds with transparency and Safari does not support WebM. Your viewers will still see your layers though, but it will be hard for you to customize on Safari. Is it possible for you to try Chrome?

mattieleviathanOP•2/13/23, 9:52 PM

No unfortunately i do not. I didnt see any restrictions regarding ipad. Is it possible to request a refund on this then?

Marc•2/14/23, 1:59 AM

Yes, please see Who should I contact if I have billing-related questions?