Novu•3y ago

Twilio SMS - specific alphanumeric sender ID

Hi everyone, does anyone know if this is possible to override the

from

from

field before Novu sends the request to Twilio for sending an SMS? So that instead of receiving an SMS from a phone number, you see an alphanumeric sender ID. See here for reference: https://www.twilio.com/docs/sms/send-messages#use-an-alphanumeric-sender-id

Sending Messages

Send SMS messages with Twilio's API. Learn the basics of sending an SMS, message delivery statuses, adding media to your messages, and outbound message rate limits.

Tomer Barnea•3/26/23, 8:13 AM

@Pawan Jain @omerbenami @dimagrossman can you please help here? Thanks!

Dima Grossman•3/26/23, 10:24 AM

@Pawan Jain I believe this could be done from the overrides API, could you double check and if not I believe it should be a very easy fix to allow that from there

Pawan Jain•3/26/23, 4:22 PM

Sure, Will look into this

BoumOP•3/27/23, 7:37 AM

Thank you all

BoumOP•3/27/23, 12:48 PM

Any update on this please? @dimagrossmanYou mentioned about an overrides API, I take it you are talking about this overridesoverrides object in https://docs.novu.co/api/trigger-event/ ? Is there any example on how to use this overridesoverrides object? Thanks

Pawan Jain•3/27/23, 1:02 PM

@Boum It will be like this
https://docs.novu.co/channels/email/#sending-email-overrides

Pawan Jain•3/27/23, 1:02 PM

replace email with sms

Pawan Jain•3/27/23, 1:02 PM

overrides: {
sms: {
to: [''],
from: ''
},
},

Pawan Jain•3/27/23, 1:40 PM

I just checked, overrides is not working for twilio

Pawan Jain•3/27/23, 1:40 PM

As per twilio docs. you first have to register this alphanumeric code. You can not use some random ID in from field

BoumOP•3/27/23, 3:20 PM

Hi @Pawan Jain , thanks for looking into it. Last week, I've used Twilio's API directly and did set the

from

from

in the request payload to a string which worked out of the box (I received a text with the value I set for

from

from

). I also tried different notification tools such as Courier and it worked too.

Novu_Bot•3/27/23, 3:20 PM

@Boum, you just advanced to level 1!

BoumOP•3/27/23, 3:23 PM

Here's the bit of the Twilio doc that says it's as simple as setting

from

from

to a string rather than a phone number: https://www.twilio.com/docs/sms/send-messages#use-an-alphanumeric-sender-id

Sending Messages

Send SMS messages with Twilio's API. Learn the basics of sending an SMS, message delivery statuses, adding media to your messages, and outbound message rate limits.

Pawan Jain•3/27/23, 3:28 PM

Thanks for sharing @Boum
I will again check. My account is in trial mode. I will check again after upgrade

lukemawbey•4/21/23, 11:44 AM

@Pawan Jain any update on this?

Dima Grossman•4/30/23, 2:36 PM

@Pawan Jain do we have an issue created for this?

Pawan Jain•4/30/23, 6:46 PM

No, creating now

LinearAPP•4/30/23, 6:48 PM

Issue NV-2192 created.

NV-2192 - feature: support of alphanumeric sender id in from field of twilio

Status

Triage

Novu

•

4/30/23, 6:48 PM

Twilio SMS - specific alphanumeric sender ID

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