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Immich•3y ago

paveldudka

Some photos are not backing up (iPhone)

Earlier this week I tried to autobackup my entire photo library from my iPhone. However, when backup finished, it turned out that some (a lot) of the photos are not backup up (display crossed cloud in Immich).

Going through related posts here and GitHub, it looks like there may be various potential reasons, so I decided to start narrowing the problem down.

I ended up:

• creating a brand new setup (nuked db and UPLOADS folder) to start from scratch.
• Crated a dedicated album in Photos lib to experiment on a smaller subset of photos
• added 27 images to it
• configured Immich to backup that specific album

However, when Immich started backing up, it displayed that only 24 images are going to be backed up. And indeed at the end of the backup, there were 3 images with a crossed cloud.

• I tried to repeat these steps (including wiping the entire setup) and it does seem like same images are missing every time
• device logs indicate that all 27 images are “upserted” (whatever that means). Other than that - no alarming error messages in logs
• checked microservices logs - couldnt find anything alarming there either
• checked “library” folder - those 3 files are missing there too

Based on this, it does seem like device actually sends 24images instead of 27.

What are the recommendations here for troubleshooting?