M
MechaKeysarrasabuelas

I bought a sound and didnt get it (Omnipoint A)

I bought the sound, lost keycaps and dont have it, could someone help please?
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fero•350d ago
are you using V2? Can you also press CTRL + R to refresh the app?
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arrasabuelas•350d ago
Yes im using V2, and i refreshed, closed and opened the app and even restarted my pc, and nothnigs has happened
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fero•350d ago
Please DM me your mecha.store file, and then your mecha.log in the userData folder in %appdata%/mechakeys/.media You can just paste that into your file explorer and find both files
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arrasabuelas•349d ago
okay sure
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halu•349d ago
was this resolved? The keycap deduction happens on the server, if you lost keycaps that means the user data was patched and purchase went through (probably)
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arrasabuelas•349d ago
For now, it isnt
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halu•349d ago
I ran an account audit and all the numbers are matching up you have earned 1579 keycaps and spent 1510 keycaps, leaving 69 if anything you have 500 too many due to Fero's generosity I can account for the 1579 earned and spent in duplicate records so, unless you can show me the the source of the missing 1500 you claim has spontaneously vanished across two events... I think we are done here
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arrasabuelas•349d ago
that 500 keycaps that were "missing" were cause i bought the cherry mx white and the corsair mouse, the other 1000 was for the Omnipoint A, unless the keycaps were bugged and thats cause it didn't went through But if you cant do anything, theres no problem with me
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fero•349d ago
@Halu for transparency, should we show our math to show how we got that? we've added up the keycaps you've earned in the discord (we log this) we've added up the costs of the purchases in your account and we've corroborated that with the total amount of keycaps spent in your account, as well as what items you own - the only way this can be increased is through purchases in mechakeys (the discord does not count)
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halu•349d ago
Purchases 0 av_switch-blue 0 sp_cmxb 0 sp_sans 10 sp_macbook 400 sp_cmxw 300 sp_gatblk 700 sp_cream 100 mp_corsair + ========= 1510 awards 100 ac_1000 100 ac_10000 100 ac_discordLink 25 ac_discordXP_150 50 ac_discordXP_500 500 ac_100000 + ========= 875 Discord 3 25 25 2 12 50 25 3 500 7 6 10 10 0.5 6 5 4 10.5 + ======= 704 Earned 704 + 875 = 1579 Remainder 1579 1510 - ========= 69
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fero•349d ago
It seems very unlikely that the backend would error out and you would lose keycaps (since you are the only one experiencing this on this level). especially since purchasing is a single event (removal of keycaps and receiving the item happen in a single pass). the chance of this happening twice in a row on one singular person is so unlikely that the only conclusion we can come to is that you're trying to cheat us for keycaps. however, we're not going to say that you are, and thus we won't go down that route, but we can't do anything further for you.
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