Pictures missing in Immich storage but shown ‘uploaded’ in iOS App

Some of my picture assets are actually missing in the Immich storage, I can only see a placeholder on the web but fail to download the assets. (refer to attached screenshot #1) While the pictures shown ‘uploaded’ in the Immich iOS APP. (refer to screenshot #2) The problem is that I will lose these pictures if I delete them from my iPhone to free up the space. How can I refresh the Immich data or re-upload these missing pictures? I think this is a real serious problem.
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6 Replies
Alex Tran
Alex Tran2y ago
You can run the thumbnail generation job for missing one to fix this issue
Wilson❤GZ
Wilson❤GZOP2y ago
but I can’t download the pictures, is it recause of the thumbnail issue?
Alex Tran
Alex Tran2y ago
It could be the file has issue somehow
Wilson❤GZ
Wilson❤GZOP2y ago
if it’s the case, how can I upload it again from my iPhone?
Alex Tran
Alex Tran2y ago
Try to track down that photos, send it to your email and upload it from the web. I suspect has issue so that Immich cannot process the file You see anything from the logs?
Wilson❤GZ
Wilson❤GZOP2y ago
I got many error msgs of missing files, but the file names were modified by Immich, so I don't know which one it is in my iPhone. And, as I clicked to re-generate thumbnail for all assets, it's counting 64k+ is waiting while I just got only 38k+ photos and 4k+ videos stored in Immich. I'm afraid the database has been messed up.
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