Error: A subscription is required to enable Workers Unbound

I'm trying to enable the Unbound usage model, but I'm getting the error message "A subscription is required to enable Workers Unbound". I'm already on the Paid plan. Is there some other subscription required?

Screenshot_2023-07-07_at_10.39.49_PM.png

CChris I'm trying to enable the Unbound usage model, but I'm getting the error message ...

Erisa•7/8/23, 7:12 AM

That subscription should be fine.. to double check, what do you see under https://dash.cloudflare.com/?to=/:account/billing/subscriptions ?

ChrisOP•7/8/23, 10:58 PM

I don't see anything about the Paid Workers plan there.

ChrisOP•7/8/23, 10:59 PM

But on the Workers plans page, it shows that I'm on the Paid plan. Is something out of sync?

CChris But on the Workers plans page, it shows that I'm on the Paid plan. Is something ...

Erisa•7/9/23, 7:42 AM

Yeah that looks very wrong, could you open a Billing support ticket and mention that part? https://dash.cloudflare.com/?to=/:account/support

Erisa•7/9/23, 8:51 AM

Once you've done so, let me know the ticket number and I can track it from my teams side

ChrisOP•7/9/23, 1:08 PM

Will do!

ChrisOP•7/9/23, 9:48 PM

Ticket ID is 2858588

CChris Ticket ID is 2858588

Erisa•7/9/23, 10:18 PM

The bot closed it (would have reopened if you replied), I reopened it myself, had an initial look at your account and left some notes for the billing team. From a glance it looks like you have Workers enabled but not the subscription, you didn't even get billed for it in recent years. If we fix it up, you will probably start getting billed again.

I will leave that with the billing team though, not my primary area. They'll get back to you on the ticket

ChrisOP•7/9/23, 10:20 PM

Thanks! Happy to pay for it