Layers not Disappearing

I have been using layers as interchangeable scenes for a while now and tonight BRB screen wouldn't go away unless my viewers disabled the extension on their end. I hid the layer and made sure to save too. This didn't happen with the starting soon screen at the beginning of the stream either. Please tell me how to fix this

Marc•8/1/23, 2:24 PM

Sorry about that @CrazyGreyGoose. Let me check the logs. What’s your Twitch username?

CrazyGreyGooseOP•8/1/23, 3:27 PM

Crazy_grey_goose

Marc•8/1/23, 4:15 PM

There are no errors in the logs. Do you know if this affected all viewers?

Marc•8/1/23, 4:20 PM

There is known bug with Twitch where viewers, including broadcasters, get disconnected from extensions after watching a stream for a long period of time, and I believe this is what may have happened. Because you're disconnected from the extension, it may seem like toggle commands are not working when in fact they are still working and the layer is shown/hidden for viewers still connected to the extension.

Next time a toggle command seems not to work, you and your viewers can refresh your browser and that should allow you to reconnect to extensions and the see the layer show/hide updates again.

CrazyGreyGooseOP•8/1/23, 4:38 PM

It affected all viewers and the toggle showed up on stream on their end while watching. Refreshing didn't work. I logged out and logged back in and reconfigured the extension so we will see if that helps next time I stream. Thank you for your help

Marc•8/1/23, 5:05 PM

the toggle showed up on stream on their end while watching

What do you mean by this? Can you clarify?

CrazyGreyGooseOP•8/1/23, 8:16 PM

The icon to disable the extension

Layers not Disappearing

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