GTA V Heroic problem-Crossover
"Hello, I have a MacBook Pro 14 inch with M1 Pro. I installed Crossover and Heroic and downloaded GTA 5. I'm getting an error that says "synchronization of records: not supported!". What is the solution?"
142 Replies
unwilling-turquoise•2y ago
i'm almost positive that the new version of crossover (23) solves this
extended-salmonOP•2y ago
crossover 23 trial is done.
unwilling-turquoise•2y ago
crossover support says as long as you are in the support period, you can upgrade

unwilling-turquoise•2y ago
unwilling-turquoise•2y ago
please do not DM me, keep it here.
cloudy-cyan•2y ago
anyone can help with crossover? can't run GTA V with epic games store/heroic
stuck on loading screen
tried with launcher open but in that case can't run game from Heroic
unwilling-turquoise•2y ago
again, please read #:pushpin: Read Me First | Frequently Asked Questions
we can't help without logs.
cloudy-cyan•2y ago
cloudy-cyan•2y ago
like this?
unwilling-turquoise•2y ago
yes
/Users/gk/Games/Heroic/Prefixes/defaultchange "default" to be GTAV or something similar in the game's settings, then re-run the game.
cloudy-cyan•2y ago
in Heroic?
unwilling-turquoise•2y ago
yes
cloudy-cyan•2y ago

cloudy-cyan•2y ago
i have to choose GTAV from here?
unwilling-turquoise•2y ago
no
in heroic's game settings, change the word default to GTAV
cloudy-cyan•2y ago

cloudy-cyan•2y ago
like this?
unwilling-turquoise•2y ago
no.
in heroic's game settings there is a string that says
/Users/gk/Games/Heroic/Prefixes/defaultchange the word default in that string to gtav delete the folder in the screenshot then without making the folder or anything else, run the game.
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
that's on me. i told you to delete the "one in the screenshot" without specifying the one in the Prefix folder.
you're going to have to reinstall
cloudy-cyan•2y ago
but its not deleted
trying to solve this error for more than 10 hours
unwilling-turquoise•2y ago
you say "it's not deleted"
what's not deleted?
cloudy-cyan•2y ago

cloudy-cyan•2y ago
command + z magic
but still i have same alert
reinstall is only solution here?
unwilling-turquoise•2y ago
send the log after getting the error
not sure
cloudy-cyan•2y ago
System Info:
CPU: 8x Apple M2
Memory: 8.59 GB (used: 3.17 GB)
GPUs:
OS: 12.6.8 (darwin)
The current system is not a Steam Deck
We are not running inside a Flatpak container
Software Versions:
Heroic: 2.9.2 Boa Hancock
Legendary: 0.20.32 Dark Energy (hotfix #6)
gogdl: 0.7.3
Nile: 1.0.0 Jonathan Joestar
Game Settings: {
"autoInstallDxvk": true,
"autoInstallVkd3d": true,
"preferSystemLibs": false,
"enableEsync": true,
"enableFsync": true,
"nvidiaPrime": false,
"enviromentOptions": [],
"wrapperOptions": [],
"showFps": false,
"useGameMode": false,
"language": "",
"wineVersion": {
"bin": "/Users/gk/Applications/CrossOver.app/Contents/SharedSupport/CrossOver/bin/wine",
"name": "CrossOver - 23.0.1",
"type": "crossover",
"wineserver": "/Users/gk/Applications/CrossOver.app/Contents/SharedSupport/CrossOver/bin/wineserver"
},
"wineCrossoverBottle": "Heroic",
"winePrefix": "/Users/gk/Games/Heroic/Prefixes/default",
"ignoreGameUpdates": true
}
Game launched at: Thu Sep 21 2023 19:41:45 GMT+0400 (Georgia Standard Time)
Launch Command: HEROIC_APP_NAME=9d2d0eb64d5c44529cece33fe2a46482 HEROIC_APP_RUNNER=legendary HEROIC_APP_SOURCE=epic LD_PRELOAD= DOTNET_BUNDLE_EXTRACT_BASE_DIR= CX_BOTTLE=Heroic WINE_FULLSCREEN_FSR=0 WINEESYNC=1 WINEFSYNC=1 /Applications/Heroic.app/Contents/Resources/app.asar.unpacked/build/bin/darwin/legendary launch 9d2d0eb64d5c44529cece33fe2a46482 --language en
Game Log:
[cli] CRITICAL: Install directory "/Users/gk/Games/Heroic/Prefixes/GTAV" appears to be deleted, cannot launch 9d2d0eb64d5c44529cece33fe2a46482!
unwilling-turquoise•2y ago
in the top corner, click on the sandwich menu and then click the repair and verify option
cloudy-cyan•2y ago

cloudy-cyan•2y ago
same error
unwilling-turquoise•2y ago
after the repair?
wait, wait
cloudy-cyan•2y ago
when i click: "Change Games Install Path"

unwilling-turquoise•2y ago
you changed the install directory to be inside of Prefixes. change it back to the one outside of prefixes, change the Prefix one to not be default
cloudy-cyan•2y ago
yes
no i changed directory to be outside of prefixes and now game is broken
i cant change directory now...
unwilling-turquoise•2y ago
send the new log
cloudy-cyan•2y ago
System Info:
CPU: 8x Apple M2
Memory: 8.59 GB (used: 3.17 GB)
GPUs:
OS: 12.6.8 (darwin)
The current system is not a Steam Deck
We are not running inside a Flatpak container
Software Versions:
Heroic: 2.9.2 Boa Hancock
Legendary: 0.20.32 Dark Energy (hotfix #6)
gogdl: 0.7.3
Nile: 1.0.0 Jonathan Joestar
Game Settings: {
"autoInstallDxvk": true,
"autoInstallVkd3d": true,
"preferSystemLibs": false,
"enableEsync": true,
"enableFsync": true,
"nvidiaPrime": false,
"enviromentOptions": [],
"wrapperOptions": [],
"showFps": false,
"useGameMode": false,
"language": "",
"wineVersion": {
"bin": "/Users/gk/Applications/CrossOver.app/Contents/SharedSupport/CrossOver/bin/wine",
"name": "CrossOver - 23.0.1",
"type": "crossover",
"wineserver": "/Users/gk/Applications/CrossOver.app/Contents/SharedSupport/CrossOver/bin/wineserver"
},
"wineCrossoverBottle": "Heroic",
"winePrefix": "/Users/gk/Games/Heroic/Prefixes/default",
"ignoreGameUpdates": true
}
Game launched at: Thu Sep 21 2023 19:46:00 GMT+0400 (Georgia Standard Time)
Launch Command: HEROIC_APP_NAME=9d2d0eb64d5c44529cece33fe2a46482 HEROIC_APP_RUNNER=legendary HEROIC_APP_SOURCE=epic LD_PRELOAD= DOTNET_BUNDLE_EXTRACT_BASE_DIR= CX_BOTTLE=Heroic WINE_FULLSCREEN_FSR=0 WINEESYNC=1 WINEFSYNC=1 /Applications/Heroic.app/Contents/Resources/app.asar.unpacked/build/bin/darwin/legendary launch 9d2d0eb64d5c44529cece33fe2a46482 --language en
Game Log:
[cli] CRITICAL: Install directory "/Users/gk/Games/Heroic/Prefixes/GTAV" appears to be deleted, cannot launch 9d2d0eb64d5c44529cece33fe2a46482!
unwilling-turquoise•2y ago
you are incorrect/not reading what i'm saying.
1. make sure the game is closed
2. change the INSTALL directory to be /Users/gk/Games/Heroic/GTAV
3. change the PREFIXES direcotry to be /Users/gk/Games/Heroic/Prefixes/GTAV
cloudy-cyan•2y ago

cloudy-cyan•2y ago
cant change directory from here
unwilling-turquoise•2y ago
that may be correct, but click on the options menu instead of the sandwich menu and you can edit the string directly
cloudy-cyan•2y ago

cloudy-cyan•2y ago
from here?
unwilling-turquoise•2y ago
it should be from there, but mac might not have that capability
somewhere in there should be an install path and a prefix path
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
not there, no. those settings only apply to games installed after they are changed
there's a big warning up top explaining this.
cloudy-cyan•2y ago
there is nothing else
unwilling-turquoise•2y ago
close heroic, open it, see if you can select the install path thing again
cloudy-cyan•2y ago
from here?
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
yes
cloudy-cyan•2y ago
nope still cant change path
changing and after checking it, everything is unchanged
unwilling-turquoise•2y ago
okay, trust me on this.
click uninstall
click import game
navigate to the install path
i don't understand this message at all, please be more clear
cloudy-cyan•2y ago

cloudy-cyan•2y ago
okay now trying to uninstall
i have to erase settings and remove log?
unwilling-turquoise•2y ago
yeah, it doesn't hurt
cloudy-cyan•2y ago

cloudy-cyan•2y ago
which path i have to choose?
unwilling-turquoise•2y ago
NOT the one in the Prefix folder
for the love of god delete the one in the prefix folder
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
yes, that one
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
good, thank you
cloudy-cyan•2y ago
deleted ❤️
unwilling-turquoise•2y ago
now, don't launch the game yet
first, see if you can change the path for prefixes
if you can ONLY change the word "default" to GTAV
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
DO NOT create the folder in prefixes
settings menu
cloudy-cyan•2y ago

cloudy-cyan•2y ago
we dont have default anymore
unwilling-turquoise•2y ago
what did you click on to get to this?
cloudy-cyan•2y ago

cloudy-cyan•2y ago
path still on Heroic
unwilling-turquoise•2y ago
if you clicked on Change Install Path, that's incorrect
click cancel if that's the case
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
don't touch the install path again
cloudy-cyan•2y ago
okay
what i have to touch?
unwilling-turquoise•2y ago
okay, in the SETTINGS menu, which is the one that looks like an abacus, see if there is a prefix path
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
no
go back to the game screen and then click on the game's settings menu which is next to the sandwich menu
cloudy-cyan•2y ago

unwilling-turquoise•2y ago
yes, good. scroll up and send a screenshot
cloudy-cyan•2y ago
this?
unwilling-turquoise•2y ago
i don't know how mac works, i'm truly guessing here
cloudy-cyan•2y ago

cloudy-cyan•2y ago

cloudy-cyan•2y ago

cloudy-cyan•2y ago
that it
if you want i can give you full access from teamviewer 😅
unwilling-turquoise•2y ago
okay, in that case, just delete "default" and we'll call it good. launch from there
no, no
that would be too invasive. i'm only struggling because you keep sprinting ahead of my steps. try to stay on pace with me
cloudy-cyan•2y ago
okay sir
but we have default no more
unwilling-turquoise•2y ago
good
don't create it
just run the game
cloudy-cyan•2y ago
okay
unwilling-turquoise•2y ago
if you get further than before, that's great. if you get an error, send the new log
cloudy-cyan•2y ago

cloudy-cyan•2y ago
so far so good
but lets wait
nope background freezed again like previous time
unwilling-turquoise•2y ago
okay, close the game and send the log
cloudy-cyan•2y ago

cloudy-cyan•2y ago
unwilling-turquoise•2y ago
try the verify and repair option
then if that doesn't work reinstall the bottle within crossover
cloudy-cyan•2y ago

cloudy-cyan•2y ago
still the same freeze
"then if that doesn't work reinstall the bottle within crossover" now i will try this
cloudy-cyan•2y ago

cloudy-cyan•2y ago

unwilling-turquoise•2y ago
i really couldn't tell you the right way to do this, i'm sorry
cloudy-cyan•2y ago
i have to press "delete 'Heroic'"?
unwilling-turquoise•2y ago
i don't know that much about mac
probably, yes. i would say try it
cloudy-cyan•2y ago
okay i will reinstall rockstar games launcher
in crossover
do you know someone that have experience with mac?
i tried reinstalling this before
unwilling-turquoise•2y ago
mostly everyone here is a linux person. i actually don't know of a single one of us that knows mac very well
cloudy-cyan•2y ago
guess i have no chance than...
unwilling-turquoise•2y ago
i'm the only one kind of attempting to help with mac stuff atm
well, no
that's not the attitude
cloudy-cyan•2y ago
this is second day that i trying to solve problem
unwilling-turquoise•2y ago
have you done this?

cloudy-cyan•2y ago
everything is official (not cracked) and still not working
can you link this page?
unwilling-turquoise•2y ago
Mac Research
How to Download and Play GTA 5 on Mac (M1 and Intel)
GTA 5 for Mac GTA 5 is not available for Mac, but playing it on an Apple computer is definitely possible, and there are a lot of ways to do it. The options to play it that we’ve shown below are the Boosteroid cloud gaming service, Parallels, and Boot Camp...
unwilling-turquoise•2y ago
search for crossover
within the page
if there's one thing that we are good at here it's probably googling
cloudy-cyan•2y ago
okay will try
guess i will be here in 1 hour 😂
unwilling-turquoise•2y ago
gl
cloudy-cyan•2y ago

cloudy-cyan•2y ago
this will work only on macOS sonoma
unwilling-turquoise•2y ago
is that a version behind you?
cloudy-cyan•2y ago
Game Porting toolKit is not available for other macOS verisons
sonoma is still on beta
unwilling-turquoise•2y ago
ah
cloudy-cyan•2y ago
only developers have access
unwilling-turquoise•2y ago
Ars Technica
macOS 14 Sonoma will release on September 26, weeks earlier than usual
It's the first time a macOS update has released in September since 2018.
unwilling-turquoise•2y ago
will release in 5 days
cloudy-cyan•2y ago
i wanted GTA V because on 25 September i go to Europe 😅
unwilling-turquoise•2y ago
oooof
cloudy-cyan•2y ago
and installing Sonoma is risky trust me
is there any other method that will work?
can't understand what is wrong with my system
as Strawhat captain and future pirate king
please help 😅
unwilling-turquoise•2y ago
i'm not sure
still researching
looks like it might work with crossover m1
cloudy-cyan•2y ago
but m1 and m2 is the same thing
ARM64 system
unwilling-turquoise•2y ago
well, i am out of ideas. i'm very sorry
cloudy-cyan•2y ago
thank you for trying
do you know anyone that might can help?
unwilling-turquoise•2y ago
someone else could take a look through this thread and see, but i don't know of anyone
cloudy-cyan•2y ago
cloudy-cyan•2y ago
i see...
cloudy-cyan•2y ago
by the way i'm clicking on "play now" and few second later i have "play now" button again

cloudy-cyan•2y ago
if someone can help me pleeeeeeeeease help
unwilling-turquoise•2y ago
send the log
always send the log
cloudy-cyan•2y ago
cloudy-cyan•2y ago
"winePrefix": "/Users/gk/Games/Heroic/Prefixes/default",
can this be a problem? we deleted default folder
unwilling-turquoise•2y ago
it gets created by heroic itself
cloudy-cyan•2y ago
now we dont have one
so heroic cant create?
cloudy-cyan•2y ago
magic-amber•2y ago
same to me, any news in this case????