Unable to use pages project

Since a GitHub Outage last month I've been unable to use my Pages product at all. I can't trigger commits, retrigger old deploys. Etc. I was told I can open a support ticket, which I did, but nearing a month or more later I still can't do it lol.

At this point do I need to purchase Pro to get support that should otherwise be free? There's literally no way for me to fix this and I'm not getting any comms it's actually REALLY frustrating

DjOP•10/5/23, 9:19 PM

etc.

Cyb3r-Jak3•10/5/23, 9:31 PM

Are there deployment logs / errors?

CCyb3r-Jak3 Are there deployment logs / errors?

DjOP•10/6/23, 8:28 PM

No, it's an instant fail.

DjOP•10/6/23, 8:39 PM

grabbed a screenshot

Cyb3r-Jak3•10/6/23, 8:42 PM

Can you share your .pages.dev domain so I can escalate it to the team

DjOP•10/6/23, 8:42 PM

playlessgames.pages.dev

DjOP•10/6/23, 8:42 PM

Unfortunately this will be the second escalation I've had so I'm still a little bit :/

Cyb3r-Jak3•10/6/23, 8:56 PM

Do you have a ticket or reference for the first one?

DjOP•10/6/23, 9:01 PM

I had it pushed by Erisa from this server

DjOP•10/6/23, 9:02 PM

I do have a ticket for the issue I made manually after Erisa went on PTO

DjOP•10/6/23, 9:02 PM

#2933941

DjOP•10/6/23, 9:03 PM

It took almost a full week to get told "ask the community :)"

DjOP•10/6/23, 9:03 PM

I followed up immediately and have had zero contact since Sep 20.

Cyb3r-Jak3•10/6/23, 9:14 PM

I've escalated again. Hopefully gets more traction this time

DjOP•10/23/23, 5:40 PM

Following up, I've been working with email support to wait for the code change on Pages to fix my issue to no avail yet. We're both just kinda waiting for the proper fix. Next Monday we will be on month 3 of being unable to trigger deploys to our pages project.

DjOP•10/23/23, 5:43 PM

I'm only following up here because I've seen other posts about not being able to deploy or issues related to deployment receive real time updates to their bug fix journey and I've been waiting almost 90 days for progress

JohnDotAwesome•10/23/23, 5:48 PM

@DeJay I believe I know which ticket you're referring to. If so, you should now be able to re-intall the pages app via github and things ought to work again

JohnDotAwesome•10/23/23, 5:48 PM

We just released the fix an hour or so ago

DjOP•10/23/23, 5:59 PM

I've disconnected and reconnected Pages to my GitHub Org, then made a commit to the main branch associated with the project and no build was started still :/

DjOP•10/23/23, 6:00 PM

Retrying an older build also fails like it would before, I can try waiting a few hours if the fix needs time to apply globally and update here

JohnDotAwesome•10/23/23, 6:52 PM

@DeJay just sanity-checking here, you recently went through the uninstall/reinstall process of Pages on GIthub?

JohnDotAwesome•10/23/23, 7:03 PM

So really just confirming you did the following:

Go to the installation settings page on Github https://github.com/organizations/Playlessgames/settings/installations
If the Cloudflare Pages installation is there, click ConfigureConfigure, and click Uninstall 'Cloudflare Pages'Uninstall 'Cloudflare Pages' (if there is no "Cloudflare Pages" installation, you don't need to do anything
Go back to the Workers & PagesWorkers & Pages overview page (https://dash.cloudflare.com/acct_id/workers-and-pages). Click Create applicationCreate application >
```
Pages
```
```
Pages
```
> Connect to gitConnect to git
Click the '+ Add account' button, click the Playlessgames organization, then click Install & AuthorizeInstall & Authorize.
Confirm that the you get redirected to the create project page, and that the PlaylessgamesPlaylessgames organization shows up in the Github account list and that the repo SudaWebsiteSudaWebsite is shown as In UseIn Use.
Attempt to make a new deployment.

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DjOP•10/23/23, 7:27 PM

I followed that step by step and got a build to start, the difference in what I did to that was starting the connection to GitHub through the Workers & PagesWorkers & Pages new project flow

DjOP•10/23/23, 7:27 PM

Thank you @JohnDotAwesome

JohnDotAwesome•10/23/23, 7:47 PM

Thank you for your patience and sorry it took so darn long!

Unable to use pages project

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