HGL
firm-tan
Newly acquired game not showing up.
I've recently claimed the game Ghostwire: Tokyo on twitch via Amazon Prime gaming, and I'm seeing that the game is sent to my Epic Games Store Library, however, it isn't showing up in Heroic. I've got the correct account (I only have one) connected to Heroic launcher. I'm seeing other games that are in my Epic Library through the launcher, just not this one. The only thing I haven't tried is adding any more games. However, I don't think that'll be a good test for functionality, because I'd have to add another game through the exact same method as the previously mentioned Ghostwire: Tokyo, however, there aren't currently any games available to be added this way that I wouldn't have to pay for., and I really don't want to pay for a game just to test a theory.
Has anyone ever had any issues with new games not showing up in the launcher like this before?
4 Replies
optimistic-gold•2y ago
sometimes it take some time to actually show up, have you tried clicking the refresh button at the top right of the library?
firm-tanOP•2y ago
I redeemed the game on Oct 7, it's now the 18th. I would think it would have showed up by now.
Also, If I log in to epicgames.com and look at the linked apps and accounts, I see where it's connected to twitch properly, but the game actually shows up under the Apps tab on that page. It doesn't show up in Transactions, where I would think a "purchased" game would be.
All of the other games that I have redeemed or installed through the epic games store in heroic are all in the Transactions tab.
Have you tried clearing Heroic's cache?
Other than that, Legendary's log files (which are in the same location as general Heroic logs) should contain your game list. Is the game listed there? (If you don't know what you're looking for there, feel free to just send the files into here)
firm-tanOP•2y ago
Discord won't let me upload the logs, but I cleared cache and restarted Heroic. The game I'm looking for shows up in the Legendary log from before, and after clearing cache. In fact, the game appears in all the legendary logs dating back to the date I redeemed the game on twitch.
JFC. I double checked my linked Amazon account, and had to log it back in, and the game showed up. Not just that, but it shows as already installed. Tested, works fine. Closing thread as solved. Sorry for the bother, thanks for the help.