user/password not match and can not receive any code when using reset password

dabai · 2023-11-14T01:37:00.154Z

* I can not login my account, it say user/password not match * Can not reset the password due to reset mail not received * Can not find my account through the domain binded to account

I can not login my account, it say user/password not match
Can not reset the password due to reset mail not received
Can not find my account through the domain binded to account

dabaiOP•11/14/23, 1:40 AM

anybody can help this ?

Erisa•11/14/23, 1:48 AM

This kind of help can only be given over a Support ticket, which you can file by filling in the form here: https://dash.cloudflare.com/login-help
If you are not able to receive emails there are options on the form for that, so select them as appropriate

dabaiOP•11/14/23, 1:51 AM

great, i applied successfully. thanks a lot. waiting for the support

dabaiOP•11/16/23, 2:04 PM

@Erisa | Support Engineer still no new progress. the ticket is closed and it saied

We've escalated this request onto our Trust and Safety Team for review. Trust and Safety will reach out to you soon, and will help to address your request.

but nothing new message to me after two days .

Ddabai @Erisa | Support Engineer still no new progress. the ticket is closed and it sa...

Erisa•11/16/23, 2:07 PM

It is highly unlikely I can help because I am not in the Trust and Safety team, but are you able to share the support ticket ID regardless?

dabaiOP•11/16/23, 2:08 PM

New Ticket from Cloudflare: (#16196289) Auto Generated Ticket: Access Trouble
@Erisa | Support Engineer

Erisa•11/16/23, 2:09 PM

That is not a Support ticket number.

dabaiOP•11/16/23, 2:10 PM

@Erisa | Support Engineer i have no other number ..

Erisa•11/16/23, 2:10 PM

Then there's nothing I can do.

Erisa•11/16/23, 2:11 PM

There is no way to escalate or expedite a Trust and Safety ticket and nobody in this server can help with them.

dabaiOP•11/16/23, 2:12 PM

then any other suggest i can do to fix the loggin issue ? @Erisa | Support Engineer

Erisa•11/16/23, 2:16 PM

No, there is not.

Erisa•11/16/23, 2:17 PM

You have to wait to hear back and can send any questions to abusereply@cloudflare.com

dabaiOP•11/23/23, 1:07 AM

@Erisa | Support Engineer hey, i think the ticket number is #3036108

dabaiOP•11/23/23, 1:07 AM

cloud you help me?

dabaiOP•11/23/23, 1:08 AM

still got nothing from feedback email.

dabaiOP•11/23/23, 4:11 PM

bump

Ddabai cloud you help me?

Erisa•11/23/23, 6:40 PM

Thanks but it's already been escalated so there's not anything I can do, sorry. It's a completely different team that does not accept escalations in response time. Your only choice is to wait I'm afraid.

dabaiOP•11/24/23, 1:17 PM

@Erisa | Support Engineer But i got nothing feedback after a week... is there any other way i can ask for help?

Erisa•11/24/23, 3:49 PM

It's still not something anyone here can help with further, sorry.

user/password not match and can not receive any code when using reset password

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