I
Immich17mo ago
ronbruins

share (large) video

When I try to open the iOS share sheet for a large video it can take a very (too) long time for the share sheet to pop up. The app keeps spinning in ‘preparing’, this most likely due to it is downloading the full-res original, as smaller videos are fine. Is there a way to tell Immich to provide a reduced version of such video?
5 Replies
Immich
Immich17mo ago
:wave: Hey @ronbruins, Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker compose ps docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy Checklist 1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: I have read applicable release notes. 3. :blue_square: I have reviewed the FAQs for known issues. 4. :blue_square: I have reviewed Github for known issues. 5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command. 7. :blue_square: I have tried an incognito window, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) If this ticket can be closed you can use the /close command, and re-open it later if needed.
ronbruins
ronbruinsOP17mo ago
@Alex Tran can you shed some light on this? It’s not a big, but seems related to large (huge) videos that need to be loaded/buffeted
Alex Tran
Alex Tran17mo ago
no, there is not, right now it will use the original file
ronbruins
ronbruinsOP17mo ago
So for the moment I should transcode my big videos into a more suitable size then What would uploading do? If I use the cli to upload instead of using an external library?
fuzzyduck
fuzzyduck4mo ago
Wondering the same. Press share on android at a video it takes pretty long time to be able to process it in for example WhatsApp. I guess it's downloading what takes long. Will transcoding speed up the preparation.? Which version is it going to download to share

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