Can a WhatsApp bot reference the user’s number as a variable?
Hi. I’m yet to set up the WhatsApp integration but need to know this before proceeding.
In my use case, staff can use the bot to look up data about their work profiles.
But I want to maintain privacy. Email or name isn’t enough of course as anyone can provide that see their colleague’s data.
I also want to avoid OTPs just because they add friction and it’ll mean an OTP for every use.
Instead, can the WhatsApp typebot integration have access to know the number that is sending the message and use that as a variable in the flow? I’m hoping I could then use the number to look up the employee in our database, and the number is all the verification I’d need the person is who they say they are.
In my use case, staff can use the bot to look up data about their work profiles.
But I want to maintain privacy. Email or name isn’t enough of course as anyone can provide that see their colleague’s data.
I also want to avoid OTPs just because they add friction and it’ll mean an OTP for every use.
Instead, can the WhatsApp typebot integration have access to know the number that is sending the message and use that as a variable in the flow? I’m hoping I could then use the number to look up the employee in our database, and the number is all the verification I’d need the person is who they say they are.
