44 Replies
extended-salmon•2y ago
Can you refresh your library and try again
correct-apricotOP•2y ago
it isn't working
extended-salmon•2y ago
Not sure sorry
correct-apricotOP•2y ago
ohh
was it a bad decision using heroic
extended-salmon•2y ago
Wdym?
I'm sure someone more experienced can help you
Just wait :)
correct-apricotOP•2y ago
alright
thanks
extended-salmon•2y ago
Maybe send a full heroic log too
#:pushpin: Read Me First | Frequently Asked Questions covers how
correct-apricotOP•2y ago
correct-apricotOP•2y ago
@QuadRadical (Ping on reply) here
extended-salmon•2y ago
Okay
correct-apricotOP•2y ago
seems like no one knows about this error
@arieljuod sorry for the ping...I had to. You might know how to resolve this issue
this thing is fukin annoying bruh
extended-salmon•2y ago
Don't ping people. Just wait. If someone knows your thing will be answered within a few days
correct-apricotOP•2y ago
Ok and do you think i should be using epic games launcher??
Please give some details on what you did that lead up to this error. I can see that you're trying to install a game, but you're also resuming an update somehow?
After some code review, I'm still unsure about what happened here. You're starting the installation of a game which you previously interrupted (for example by pausing it or closing Heroic), but the resume finds that no files need to be downloaded. If that would be the case however, the install should just be done
One thing you could try is, instead of installing the game normally, trying to import it (the button to do this is right next to the "Install" button in the install dialog)
correct-apricotOP•2y ago
i already had fortnite in egl but it wasn't updated
then i deleted egl
and downloaded from heroic
its shows 100% processing files in the bottom left corner
and in downloads it shows 99.99% done
i even tried importing
and it shows 9mb is left to install
im very disappointed about this
Could you head to "Settings" -> "Log", click "Show log file in folder" (image 1), then send in the log files ending in "legendary" (image 2; might be more/less files for you)?
That should give clarity on what events happened at what time, and what might've been the root cause here
correct-apricotOP•2y ago
Its actually 1am for me
I gotta sleep I'm sorry
Can i do it tmrw?
like-gold•2y ago
if you do it tomorrow the log will be overwritten, so make sure you reproduce the error and then send the log
Logs persist for up to one month
Other than that, well, we'll still be here tomorrow
correct-apricotOP•2y ago
Tysm
like-gold•2y ago
reeeally? i had no idea, i thought it was just the previous launch
metropolitan-bronze•2y ago
we delete them now, we keep only current and previous
correct-apricotOP•2y ago
Hey you there?
Text is an asynchronous medium
Meaning: Send in your logs, I (or someone else) will look at them once they have the time for it
correct-apricotOP•2y ago
Alright
correct-apricotOP•2y ago
correct-apricotOP•2y ago
Here you go!
Right, I have some more questions now, but nothing you can answer really
I assume trying to import the game still doesn't work? The error you got with that command is particularly odd
correct-apricotOP•2y ago
To import i alr had the game which wasn't updated
So i had to import and then still download it
As my fn downloaded in egl was pretty outdated
Should i completely delete fortnite and install it all again?
And will i still get the same error if i do so?
Importing
D:\Nived\Apps\fortnite\Fortnite\Fortnite, the original install path you specified in Heroic, should still work, no matter how outdated or otherwise damaged the install might becorrect-apricotOP•2y ago
Idk what happened
What do i do now?
Is there any fix?
Or should i use egl?
If i should reinstall by any chance
I want you to tell me exactly how to reinstall properly
Well, a slightly roundabout way that would confirm you're doing everything correctly would be:
1. Open up a Command Prompt
2. Run
SET LEGENDARY_CONFIG_PATH=C:\Users\Nived\AppData\Roaming\heroic\legendaryConfig\legendary
3. Run C:\Users\Nived\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary import Fortnite D:\Nived\Apps\fortnite\Fortnite\Fortnitecorrect-apricotOP•2y ago
So i should delete fn and reinstall it?
?
like-gold•2y ago
stop pinging with replies, he'll get to it when he can
have you tried the commands in the windows command line that he suggested?
No, you should... run the commands I sent in
correct-apricotOP•2y ago
Alr I'll do it tmrw and say what happens
The !st one didn't really do anything
now it says fortnite has imported
Alright, that's good
- Could you show the full output of the 2nd command?
- Heroic should now show the game as being installed
correct-apricotOP•2y ago
It worked
I also played it
Thanks for your support and sorry for the inconvenience from my side
Oh no problem at all, you've managed to hit an edge case I've not seen before (in my 3 years of doing support here), so it's natural to be a bit confused there
Great to hear it's now working, have fun with the game and feel free to ask here again if you have any issues
correct-apricotOP•2y ago
Tysm!
hey
correct-apricotOP•2y ago
Is this common
correct-apricotOP•2y ago
there's a new fortnite update
Can you fix this?
It shows 100% again
But downloads
Our percentage calculation is a bit wonky for this game specifically (for any other game, you just have a current percentage and one final size; Fortnite has one for every install tag)
We can surely fix this, but I don't know if anyone wants to prioritize this (no-one on our team uses Windows, and that's the only platform the game works on)
correct-apricotOP•2y ago
Ohh
Its alright
You can take your time
Was jus wondering if it was a problem at my end