Account Recovery

Maybe I'm being a bit too impatient but I'm hoping for a bit of steer. On Friday last week, I submitted a 2FA recovery request and haven't heard back.

I've now submitted a ticket (3129584) where the bot has advised me to make a file upload/edit to each site in my account - I can't do this as the whole reason I need to login is to correct the DNS records for these sites.

Am I screwed?
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