14 Replies
@Moderator
@Tencent
Hey! @Sythx. Please check if you have received the purchase in-game. If you are unable to complete the payment process you may send an email to Midasbuy's customer service at help@midasbuy.com for further assistance.
Also, Please be advised not to mention the moderator role unless there is a server-related emergency.
It took my money away
And I didn't get my UC
Alright
For some cases, it may take some time before you receive the purchased amount in your account.
If your money was deducted and you do not receive purchased amount in a reasonable time span, usually within 12-24 hours, please reach out to the in-game customer service for further assistance. You can contact the customer service through in-game through your Account settings of the game. Please provide the in-game customer service the required information regarding your purchase and wait patiently for a response.
Haven't got my response in 6 days
Did you try to contact the in-game customer service, @Sythx?
@Mark I want to buy uc but I'm from India
:catpeek:
Okay
Yes
Did you still not receive a response, @Sythx?
Yes
No response
Idk how to go abt this
Can you share a screenshot of ticket you submitted to the customer service, @Sythx?
Can't go online at the current moment
Will get back to u when I can