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VALORANTSunchips

Riot account causing game to crash

My girlfriend has been having an issue with her account for the past few weeks. When it started having issues on her end it displayed the following warning attached. We did all the following steps: - Repair the game - uninstalled Valo, Riot client, & Vanguard - attempted bios repairs None of the attempts worked We ended up thinking that this was due to something corrupted on her PC. That is until yesterday, with the new duos bundle being released she was hyped to get it. She allowed me to sign into her riot account from my PC to purchase it. Then my system began having the same issue. I found it odd since not even 5mins before I switched the account my game was running normally. I signed out of her account and back to mine, and the game ran normally. Resigned into her acvount, and yet again the game crashes with the same message. One thing that bothers me is that this issue has been seen to be mainly an issue amongst windows11 users. Even though both our systems have been always running on windows10. Neither of us have upgraded to the new windows. Last thing I should note. This issue causes the game to launch at a high resolution that it over extends into my second display. Forcing the game into windowed mode with alt+Enter command allows me to get to the setting to change the resolution. Yet, the game would still crash after 1-2mins of it running.
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MODSTAR90d ago
Search up yt for this
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Sunchips90d ago
We have, it kept leading back to a hardware issue.
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Arii90d ago
What version of windows 10 are you using?
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OsWaynZz90d ago
Msinfo32 in window bar and screen
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Sunchips90d ago
We are both on 64bit pro
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Arii90d ago
Not that type of version, sorry for the confusement. Type “winver” in the windows search bar and then send a screenshot or say the version it shows
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Sunchips90d ago
I'll post that info soon. Currently not home to do so.
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Saucywan90d ago
This isnt a bug Please press win + r. Then, enter msinfo32. Then, send a photo of the app that opens Please press win + r. Then, enter tpm.msc. Then, send a photo of the app that opens ^ Please do this
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Sunchips90d ago
I will send an update on this once me or her do this. Hope this works
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Sunchips90d ago
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Saucywan90d ago
o hm Let's turn on secure boot first
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Sunchips90d ago
I did remove a few info. Just for protection
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Saucywan90d ago
That's fine
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Sunchips90d ago
We’ve attempted this through bios, and still causes the same issue. Both through her pc and my own
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Saucywan90d ago
Secure boot isn't support because your bios is set to legacy mode To fix this, we first need to check if windows is set to MBR or GPT
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Sunchips90d ago
We know. We’ve done the conversion to uefi, at least on my own. Still causes the same failure
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Saucywan90d ago
Press the windows key and search for “Create and format hard disk partitions”, The window “Disk Management” will open, Send a photo of it Please do this still ^
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Sunchips90d ago
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Saucywan90d ago
Find the Disk 0 with basic below it and Right click it, Open properties, Click on the Volumes tab, Send a photo
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Sunchips90d ago
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Saucywan90d ago
Your using mbr You need gpt Press the windows key and search for “cmd” Right click Command Prompt Click “Run as administrator” You should be able to now; type in this new window Enter: mbr2gpt.exe /validate /disk:0 /allowFullOS
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Sunchips90d ago
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Saucywan90d ago
Enter the final command mbr2gpt.exe /convert /disk:0 /allowFullOS
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Sunchips90d ago
Conversion failed
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Sunchips90d ago
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Saucywan90d ago
How much free space do you have on that drive?
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Sunchips90d ago
20gb
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Saucywan90d ago
one sec here right click the blue line with (C:)
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Saucywan90d ago
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Saucywan90d ago
free up about 200mb of space
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Sunchips90d ago
She has 0 space to shrink. Attempted a disk cleanup, and still showing 0 Do apologize for late response. Focused on work while also communicating back and forth
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Saucywan90d ago
Did she click on the right one? She has to click the one with C:
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Saucywan90d ago
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Sunchips90d ago
I’ll double check with her Yes, it was that one
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Saucywan90d ago
Weird
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Sunchips89d ago
I’m still not home to help her out. Once I am I’ll be able to update further. Make sure that the process was done properly. we were able to successfully get it working
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Sunchips89d ago
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Saucywan89d ago
mbr2gpt.exe /convert /disk:0 /allowFullOS You need 500mb of free unallocated space
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Sunchips89d ago
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Saucywan89d ago
YEAH :PeepoClap:
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Sunchips89d ago
alright, we are giving the game a try again
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Saucywan89d ago
No It wont work
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Sunchips89d ago
after switching to uefi , sorry
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Saucywan89d ago
Three settings need changing: Bios mode: UEFI Secure Boot: ON again, tpm isnt supported soooo yeah
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Sunchips89d ago
question bro, how many of these issues do you resolve a day? cuz i seen you on other posts
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Saucywan89d ago
about 15 a day
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Sunchips89d ago
you were right tpm still not supporting
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Sunchips89d ago
but at least one warning went away
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Saucywan89d ago
Update your bios Turn on VBS
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Sunchips89d ago
Update: after doing all the bios update and correct config. It's working without any issues Thank you @Saucywan !
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Saucywan89d ago
No problem [Solved]
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