Seamless Human Intervention is quite logical but is not present in such a fantastic product
Hi All,
I just started using Typebot and it's phenomenal.
- However, I'm a little bit disappointed that there is no human takeover option available(I don't want to use ChatWoot only for that purpose, we have our chat server back-end, and we can expose our Web-socket API).
- It's very logical that if the end-user doesn't get satisfactory answers using the bot, he would naturally like to talk to the actual human about his query.
- If the user's query doesn't get answered via Bot, it's generally observed that the end user feels even more frustrated by the overall interaction, so isn't it natural to allow the user to talk to someone?
It would be great in case there is any way to do that(I think Websocket custom API is the way to go, but please suggest in case of a better alternative)
Thanks,
Sandeep(Spidy)
I just started using Typebot and it's phenomenal.
- However, I'm a little bit disappointed that there is no human takeover option available(I don't want to use ChatWoot only for that purpose, we have our chat server back-end, and we can expose our Web-socket API).
- It's very logical that if the end-user doesn't get satisfactory answers using the bot, he would naturally like to talk to the actual human about his query.
- If the user's query doesn't get answered via Bot, it's generally observed that the end user feels even more frustrated by the overall interaction, so isn't it natural to allow the user to talk to someone?
It would be great in case there is any way to do that(I think Websocket custom API is the way to go, but please suggest in case of a better alternative)
Thanks,
Sandeep(Spidy)
