Payment Failure
Hello, I tried to pay for subscription by received this message: "The supplied card data failed tokenization. Please ensure you have sufficient funds on your card".
Card has no problem. Any helps on this issue?
Thanks!
3 Replies
rare-sapphire•15mo ago
Hey @DudedoDut, talked with the team.
If you see the "The supplied card data failed tokenization. Please ensure you have sufficient funds on your card." error message while trying to add a payment method or cannot make a payment, and your card has enough funds and all the details are filled in correctly, we strongly recommend you to contact your bank for assistance or try a different payment method. Our platform accepts both credit and debit cards and PayPal as valid payment methods.
You can try to change the payment method as well.
correct-apricotOP•15mo ago
I called the bank and they said there is no problem with the card, the card also has enough funds on it.
I will try again tomorrow.
Thank you!
rare-sapphire•15mo ago
sounds good.