Van9003 error on my new pc that has windows 11
i got my pc a bit ago and everytime ive tried to open valorant it hits my with the van9003 error code. Ive even tried to delete and reinstall the game but it doesn't work if someone can help me play it would be greatly appreciated.
M
MixNix•57d ago
Hello! Can you press your windows key in addition to the r key? This will open a menu where you can type something. In this menu can you type “msinfo32” and send a screenshot of what you see to us here?
F
Finese•57d ago
ok
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Finese•57d ago
M
MixNix•57d ago
So your secure boot state is off in your bios. Do you know how to get into your bios?
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Finese•57d ago
kinda do i spam the delete key while turning it off?
M
MixNix•57d ago
On startup, you are prompted for a few seconds to press a specific key. This is usually the ‘del’ key but I could be something else. If you press it, it will lead you into your system bios
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Finese•57d ago
ok let me try that
M
MixNix•57d ago
Once in bios, I recommend communicating on your phone so we can still communicate and you can send pictures of what you see
F
Finese•57d ago
Ok
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lyra•57d ago
do you know why we ask for msinfo32?
:val_CatBigStare:
F
Finese•57d ago
So I'm in my bios settings
What do I do now
L
lyra•57d ago
send a pic
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Finese•57d ago
L
lyra•57d ago
press f6 and show me another pic
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MixNix•57d ago
In your Bios, press f6 and then try to find a tab that says “CSM support” make sure this is disabled. Then head to the security tab of the bios. Here your Secure boot status should be disabled.
Take a picture with the sercuity tab open so we can clearly see the secure boot status
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lyra•57d ago
mix.
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MixNix•57d ago
So I can see the motherboard manufacturer, secure boot state, and the processor if it’s a TPM issue.
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Finese•57d ago
Ok
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lyra•57d ago
wrong, now someones computer is broken
M
MixNix•57d ago
:kosmos:
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lyra•57d ago
go to boot
we are basically only check for the bios mode
that's what's most important
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Finese•57d ago
Ok I'm in boot
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lyra•57d ago
show
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Finese•57d ago
Ok
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MixNix•57d ago
If it was on legacy, but it’s not. It’s already on UEFI
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Finese•57d ago
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lyra•57d ago
yup, but if it was on legacy and you were telling him to do this the computer would have been broken
mb go to security
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Finese•57d ago
Ok
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Finese•57d ago
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lyra•57d ago
and I lied my apologies again
go to boot and go to csm compatibility support module
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Finese•57d ago
Its ok where do I go now
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lyra•57d ago
then if it says enabled turn it off
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Finese•57d ago
It doesn't it's disabled
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lyra•57d ago
alright perfect
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Finese•57d ago
What do I do now?
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lyra•57d ago
go to Secure boot
on the security tab
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Finese•57d ago
Ok I'm there and it's enabled
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lyra•57d ago
@Mix go on
take it as a no
alright ahow
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Finese•57d ago
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lyra•57d ago
install default secure boot keys
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Finese•57d ago
It doesn't let me go there it stops me at secure boot mode
?
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lyra•57d ago
try to change Secure boot mode to custom instead of standard
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Finese•57d ago
Ok
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lyra•57d ago
then try again to install keys
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Finese•57d ago
Ok I hit custom and it let my hit Install keys now what do I do
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lyra•57d ago
you exit and save
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Finese•57d ago
Ok
Then do I load up valorant
To se if it works
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lyra•57d ago
mhm
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Finese•57d ago
it worked tysm
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VestyrieTheAlpha•56d ago
lyra
can you help me wi th the same problem
@lyra
or
@Mix
can one off you help me
it happend to me
S
smurf•56d ago
Shes bios are updated
V
VestyrieTheAlpha•56d ago
what
oh
but mix know hoiw to
he know the safe way
M
MixNix•56d ago
Hello! Im not home as stated before, I can when I arrive home
V
VestyrieTheAlpha•56d ago
how long
?
you said a hour
so like
10 mins
?
S
smurf•56d ago
M
MixNix•56d ago
Around half hour left,
S
smurf•56d ago
This bios need update right?
V
VestyrieTheAlpha•56d ago
does it
i achtually dont have a phone.......... just a pc
...
.
.
.
.
.
.
lol.
S
smurf•56d ago
Bro
V
VestyrieTheAlpha•56d ago
what
not my fault im poor
S
smurf•56d ago
This screen was fake?
V
VestyrieTheAlpha•56d ago
no
yea....
srry
you were being annyoing
and i said i cant
LIKE I TOLD YOU
S
smurf•56d ago
I thought you were lying
V
VestyrieTheAlpha•56d ago
K
S
smurf•56d ago
I thought your scared to send photo:val_CatBigStare:
V
VestyrieTheAlpha•56d ago
💀
So...
what
S
smurf•56d ago
Lets talk on your post
V
VestyrieTheAlpha•56d ago
k
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