Unable to change email address
Hello,
I'd like to subscribe to the Launch plan but with my professional email address. Now my account is on a gmail address... with only an access given to an account with the pro address... I can provide all details by PM.
4 Replies
rival-black•2y ago
Hi @Jan Vorwerk, have you tried changing your email address via the account settings?
rival-black•2y ago
rival-black•2y ago
please note that if there is already an account associated with your pro address, you won't be able to change your email to this address: we only allow one account per email
but, should this be the case, please drop me a message in PM and I can have a deeper look to validate how I can help you succeed 🙂
quickest-silverOP•2y ago
Thanks for your answer @Yanic ... Yes I had tried that. It failed with a toast message I cannot recall. Only then I tried to create a new account with my pro address with the hope to being able to transfer the project.
Will PM you!