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Cloudflare Developersβ€’2y agoβ€’
21 replies
RogerWilco486

My paid Business domain was automatically deleted, been unable to get any support

Hello! We paid for the Business tier on a domain we've been preparing to switch to Cloudflare. On the 9th I received an automated email that our domain, without warning, was deleted. It included a link to instructions that if this was done in error, how to recover it. I followed the instructions which, while it did allow me to recover the DNS zone, has lost the paid "Business" tier that was associated with the domain. Because of this, I now have ZERO access to any kind of support. I created a billing support ticket, but all that did was kick off some kind of automated email claiming our domain deletion was done in error, and offered a $5 credit (LOL). Then the ticket was marked as solved. I'm at my wits end with this, and figured I should beg for help here. I paid for a year of the Business plan, can anyone help me get in touch with the support I'm entitled to so I can get this resolved promptly?
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