Vercel Preview Not Creating Neon Branch for some users
We're using neon with the Vercel integration and for some of our team members, no branch is getting created, making their preview deployments fail.
7 Replies
foreign-sapphire•2y ago
are you a paying customer?
rising-crimsonOP•2y ago
yeah we are. I raised an internal support ticket too but they've been slow to respond so I wanted to see if anyone here had the same issue
Seems to be transient, it started working again briefly and now it's stopped
foreign-sapphire•2y ago
@Yanic any chance you have some bandwidth to prioritize this ticket?
correct-apricot•5mo ago
Was this ever resolved? I'm having the same issue
flat-fuchsia•5mo ago
Can you please raise a support case mentioning the impacted project id and if possible the vercel deployment id for the failed deployment? This will allow our support team to review the relevant logs and identify the origin of this problem. thanks!
fascinating-indigo•4mo ago
I am also experiencing this issue (or a similar one). The very first time I push a new git branch, the Vercel deployment always fails with "An error occurred while creating the branch. Please contact Neon support for help." Retrying from the Vercel deployment succeeds, or simply pushing a subsequent commit also works, so not a huge deal, just a minor annoyance. Moreover, I'm on the free version so I can't submit a support ticket. Wondering if there was a resolution to this that I could benefit from? No worries if not. Thanks in advance!
optimistic-gold•4mo ago
Sharing with our workflow team, thanks for reporting!