N
Novu•3mo ago
Bryan

Edit email templates does not take effect

I edit an email in workflow. But after saving (update) and promoting, the real sent email still does not change.
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6 Replies
Ask Inkeep
Ask Inkeep•3mo ago
Hi @Bryan, I'm an AI assistant for Novu. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Ask Inkeep with any follow-up questions. ----------------------------- While I generate an answer, here are some sources that might be helpful: * Send Your First Notification * Workflow Editor * NextJS * Digest Engine -----------------------------
Ask Inkeep
Ask Inkeep•3mo ago
Answer It sounds like you're experiencing a delay or discrepancy between the promoted changes in your workflow and the actual behavior in production. Similar issues have been reported and resolved by confirming that changes are correctly working in the development environment before promoting them to production. Additionally, ensure that you're looking at the correct version of the workflow in production and that there hasn't been a delay in the update being reflected. If everything appears correct in your development and production environments but the issue persists, it might require further investigation into specific configurations or potential delays in updates being applied. A similar case was discussed where the user initially thought their changes weren't applied, but it turned out to be a delay or misunderstanding (1) . If you've double-checked these aspects and the issue remains, consider reaching out for support with detailed information about your workflow configuration and the steps you've taken.
Sources [1] Promoted Change Not Being Applied In Production
Bryan
Bryan•3mo ago
Ask Inkeep
Ask Inkeep•3mo ago
Got it. Tagging @Support for additional help.
Tomer Barnea
Tomer Barnea•3mo ago
@Pawan Jain help here as well 😄
Pawan Jain
Pawan Jain•3mo ago
@Bryan Thanks for sharing Looks like there is some issue with cache We have been getting this issue lately. I am sharing this bug with team and will keep you updated
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