Blocking for using third-party software

Let me tell you briefly, I was given a new Razer mouse and I immediately downloaded software for it, for example Razer Synapse. After installation, I rebooted my computer and walked away for a while. Returning to the PC, I saw that it was blocked due to third-party software. I opened support tickets, but they were closed with no response. I'm not a cheater and I'm ready to prove how it's possible