I got banned when i didnt have valorant on my computer at the time

i got banned for 3 party software i have text valorant support 3 times and all they have done is just say the same thing i dont understand how this is has happened as i on the date i was banned i was not event home i have said to valorant it must of been something to do with my new mouse app in the back ground as i just got a new razer mouse