SPY x FAMILY character issue

While it is known that the female character was selected in the SPY x FAMILY event, the male character was prevented from being purchased. I wanted to get a female character, but a male character was taken. How can I change this or does support give me the right to change? I opened the event just because I liked the female character and now I regret being unhappiness.

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Solution
Unfortunately the Tencent Team was unable to reproduce it and no other players reported the same, @vayn.
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