User was not found or authentication token is not valid

Im getting this issue when trying to use one of the services
No description
10 Replies
sunny-green
sunny-greenOP13mo ago
Can someone help me @Oleg V. @Saurav Jain
{
"status": "error",
"statusCode": 401,
"isClientSafe": true,
"errorCode": "user-or-token-not-found",
"errorMessage": "User was not found or authentication token is not valid",
"errorDetails": {},
"path": "/users/actors-usage"
}
{
"status": "error",
"statusCode": 401,
"isClientSafe": true,
"errorCode": "user-or-token-not-found",
"errorMessage": "User was not found or authentication token is not valid",
"errorDetails": {},
"path": "/users/actors-usage"
}
rival-black
rival-black13mo ago
Hey, I've informed our team about your issue. Will let You know, once I have any updates @Michael Should be fixed now. Can You check please ?
sunny-green
sunny-greenOP13mo ago
Awesome fixed now @Oleg V. . Do you why this was broken?
rival-black
rival-black13mo ago
@Michael Nothing to worry about. It was a bug on our side. Sorry for the inconvenience.
deep-jade
deep-jade10mo ago
@Oleg V. i am facing same issue for my account
conscious-sapphire
conscious-sapphire10mo ago
@wahab can you share screenshots like Michael did earlier please?
national-gold
national-gold9mo ago
I have also the same issue when I tried to upgrade the plan and rent an actor as shown in the screenshots:
No description
No description
national-gold
national-gold9mo ago
@Saurav Jain can you also help me resolve this issue?
conscious-sapphire
conscious-sapphire9mo ago
please share the userID
national-gold
national-gold9mo ago
@Saurav Jain My userID is [email protected]. Thank you!

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