Novu•2y ago

Sender names not showing up with mailgun as a provider

I have a mailgun email provider and I set my Sender name to “Commenda” (the name of my company).

I’m sending emails from an address “operations@commenda.io”

Expected: the sender name should be set to Commenda - the from header should say

Commenda <operations@commenda.io>

Actual behavior: the sender name is not set and the From header is just

operations@commenda.io.

So the name displayed in the user’s email inbox is “operations”, which is not ideal for obvious reasons

Ask Inkeep•5/12/24, 10:00 AM

Hi @yaacov, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.

Ask Inkeep•5/12/24, 10:00 AM

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While I generate an answer, here are some sources that might be helpful:

Mailgun
Email providers
NextJS
Monorepo Structure
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Ask Inkeep•5/12/24, 10:00 AM

Answer

The issue you're experiencing with the sender name not appearing as expected when using Mailgun with Novu could be related to how the Mailgun provider is configured in Novu. Specifically, the problem might stem from the integration setup between Novu and Mailgun, where certain parameters such as the from_namefrom_name might not be correctly passed or utilized.

When setting up Mailgun as a provider in Novu, it's crucial to ensure that your API key, domain name, and other required information are correctly added to the Mailgun integration on the Novu platform. This setup involves specifying the From email addressFrom email address and potentially the Sender's nameSender's name during the Mailgun integration process with Novu (1) .

However, based on your description, it seems like the expected sender name setup isn't reflected in the emails sent. This might indicate a discrepancy in how the sender's name is being handled or passed in the email sending process. Although the documentation provided doesn't directly address the issue of the sender's name not appearing as expected, it's essential to review the configuration and ensure that all necessary fields are correctly filled during the setup.

Given the current information and sources available, I recommend double-checking the Mailgun integration settings on the Novu platform to ensure that the sender name and other relevant fields are correctly configured. If the configuration appears correct and the issue persists, it might be beneficial to review any recent changes to the Mailgun or Novu documentation or reach out for support from their respective teams for more detailed guidance specifically related to the sender name configuration.

Sources
[1] Mailgun

Pawan Jain•5/12/24, 10:02 AM

There are three places to set sendername

In provider integration form
In email step editor
using overrides during workflow trigger

Which one you have set?

yaacovOP•5/12/24, 10:05 AM

yaacovOP•5/12/24, 10:05 AM

In provider integration form

yaacovOP•5/12/24, 10:06 AM

But I tried overriding it in step editor and it didn’t work there either

yaacovOP•5/12/24, 10:06 AM

Actually, I think we may be overriding the override in code

Novu_Bot•5/12/24, 10:06 AM

@yaacov, you just advanced to level 1!

Pawan Jain•5/12/24, 10:07 AM

remove sender name from step editor
and update integration form value with
Commenda <operations@commenda.io>Commenda <operations@commenda.io>

Please retry after this change

Pawan Jain•5/12/24, 10:07 AM

Actually, I think we may be overriding the override in code

If you are overriding senderNamesenderName field using overrides field, make sure you are using Commenda <operations@commenda.io>Commenda <operations@commenda.io> value there as well

yaacovOP•5/12/24, 10:08 AM

Yup, making that change now

yaacovOP•5/12/24, 10:08 AM

I think another dev on my team misunderstood the ‘from’ field in the payload

yaacovOP•5/12/24, 10:08 AM

That sets the from header directly, right?

Pawan Jain•5/12/24, 10:08 AM

wait let me check

Pawan Jain•5/12/24, 10:08 AM

I may be wrong

yaacovOP•5/12/24, 10:09 AM

Thanks!

Pawan Jain•5/12/24, 10:10 AM

My mistake!! Yes, you need to change from value with this
Commenda <operations@commenda.io>Commenda <operations@commenda.io> in above form and override

yaacovOP•5/12/24, 10:13 AM

What’s the hierarchy here? If we set ‘from’ from the API, will that be prioritized over the dashboard setting?

yaacovOP•5/12/24, 10:21 AM

setting ‘Commenda <operations@commenda.io>’ In the “From email address” on the integration drawer works!

yaacovOP•5/12/24, 10:22 AM

Thank you

yaacovOP•5/12/24, 10:22 AM

The UI is quite unclear here, you should fix this at some point

yaacovOP•5/12/24, 10:22 AM

I appreciate the quick support though

yaacovOP•5/12/24, 10:23 AM

Why isn’t the “sender name” field here doing anything?

Pawan Jain•5/12/24, 10:33 AM

@yaacov

Thanks for the feedback

Strangely, we are not using senderNamesenderName for mailgun

https://github.com/novuhq/novu/blob/next/packages/providers/src/lib/mailgun/mailgun.provider.ts#L43

Pawan Jain•5/12/24, 10:34 AM

Could you please create a github issue for this?
It's a small fix. I would love to take community help in this

Pawan Jain•5/12/24, 10:34 AM

!issue

Novu_Bot•5/12/24, 10:34 AM

Let's open an issue over GitHub! That's the link you should follow: https://github.com/novuhq/novu/issues/new/choose

Sender names not showing up with mailgun as a provider

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