Need help from tencent asap
Please help, I cant open a support form so im writing it here. its been months since ive tried to contact CS and all my request has been rejected but right now i managed to log back onto my hacked account since the hacker turned off secondary vertification for reasons I am fully convinced that this russian dude is trying to sell my account. Ive submitted one final claim right now. ive marked only one device that is rightfully mine in red. UID : 5816565263 | Name : 》HARUNA『MM』
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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