related to my friend account

Hello recently I post report on reddit support to related my friend account which is hacked or re- linked by someone else. Here are just few conversation below in this image: please read it and give me response.
Solution:
You are not the rightful owner of the account. Your friend can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
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51 Replies
INFINITE
INFINITE3mo ago
You have to provide more details.
INFINITE
INFINITE3mo ago
If you suspect unauthorized access to your account, please make sure to change your password for the social media accounts that are linked to your PUBG MOBILE account. It is also recommended to link a phone number to your PUBG MOBILE account and enable secondary verification. You may also be able to track the login activity of a an unrecognized device through your Account settings of the game. At the same time, you can use the Log Out option and choose the option to log out of all devices. If the issue remains unresolved, please contact the in-game customer service for further assistance. We hope you'll find this information helpful. Please stay safe and enjoy your time in PUBG MOBILE! which login did he link and when. which login did you use to login in to the account. Your device name and the hackers device type.(it will be visible in settings)
Solution
Piston
Piston3mo ago
You are not the rightful owner of the account. Your friend can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
メItachi☂
Brother I also mention this in my attachment my friend already submitted an account recovery claim but nothing happened. That's why I'm saying can we put any videos as a proof.
INFINITE
INFINITE3mo ago
do your friend have uc purchase recipts? (from midasbuy) (120 days -150 days older)
メItachi☂
No bro he didn't purchase any uc from this account.
INFINITE
INFINITE3mo ago
the do you have any screenshots proving you are the actual owner of the accounts?
メItachi☂
@INFINITE bro I have only one proof of this, my friend had given me 33K popularity before his account was hacked, and that hacker has deleted all his friends from Pubg id nothing is show but I found this: This is me sk Itachi Ansh name person is my friend Last he played pubg mobile before hacked in season 18 I think @INFINITE enquiry about it And try to get back his account And now I think hacker not play with this I'd Research it bro
INFINITE
INFINITE3mo ago
that is not proof :bongo_cat: thats too long ago … :bruh:
メItachi☂
Is there any chances to get back @INFINITE can you make sure that this account is active or not or any chances to get back
INFINITE
INFINITE3mo ago
you may ask moderators for assistance to check that. :PeepoBlush:
メItachi☂
@INFINITE My friend has given me some videos and photos as proof of his I'd when he used to play, will this help me?
ABEL
ABEL3mo ago
You and ur friend too a very long nap since season 18
INFINITE
INFINITE3mo ago
no, mention your device name(tgat you used ti play on), when did you stop playing, and what device did the hacker play ok or when did he start playing his login method and when did you wake up to contact customer service :PeepoBlush:
メItachi☂
@INFINITE bro my friend played in Xiaomi redmi note 7 mobile and he played his last match on 17 or 18 March 2021 from 21 March his account disabled in fb he can't login from that day and then I searched his I'd in my pubg account then we saw hacker change his game profile pic and deleted all his friends or change flag into Lebanon.
INFINITE
INFINITE3mo ago
mention all the details to the customer support
メItachi☂
Bro i submitted a claim to customer service twice but nothing happened And then post on reddit support They said give us proof if you are the right owner of this account So thats why I'm asking to you can I show you videos or photos of their account as a to prove his ownership @INFINITE
INFINITE
INFINITE3mo ago
usually it’s something like uc recipts or in-game purchase. In your case i dont know :riri_when_someone_bully_j:
メItachi☂
@INFINITE usually as such no uc will buy by my friend but one thing he have, at that time weekly report option is available in pubg mobile and he have many bonus vouchers and he played bonus challenges and redeem some uc from here ,and I will take information from my friend when will he received that Is it enough?? Like which date and how many uc he redeemed
INFINITE
INFINITE3mo ago
i think that might work. Try attaching an ss of it along with the date and time of the received uc:PeepoBlush: provide as much details as possible and Dont mention its your friends account. yes it might its not a purchase but kinda counts
メItachi☂
@INFINITE okay I will send with ss attached with date and time after my exam over after 12:30
INFINITE
INFINITE3mo ago
you dont have to tell me that :peepogiggle: just do it when you are free :PeepoBlush: cuz you already are an year late!
メItachi☂
@INFINITE bro this is the screenshot which take on Monday August 10, 2020 at 8:04 am I found it on Google photos. 1.That time I'd named was = AVENGERツANSH. 2. And now the name is =๛『AnSh』๛ 3. Pubg UID: 5114013332
INFINITE
INFINITE2mo ago
it is the same name ….
メItachi☂
When he redeemed uc then his name was AVENGERツANSH and after that he changed his name into( ๛『AnSh』๛ ) by rename card.
INFINITE
INFINITE2mo ago
oh and what is the name now? leave that send all this info to customer support or reddit again no point in discussing it here
メItachi☂
@INFINITE bro when i post on reddit again it's says do not submit duplicate request
INFINITE
INFINITE2mo ago
try customer support or contact moderators for furtger assistance :PeepoBlush: further
メItachi☂
@INFINITE who is the moderator Please tell me I will talk
INFINITE
INFINITE2mo ago
just do @ moderators and you would receive a reply shortly :PeepoBlush:
メItachi☂
@Moderator this is the screenshot which take on Monday August 10, 2020 at 8:04 am I found it on Google photos. 1.That time I'd named was = AVENGERツANSH. 2. And now the name is =๛『AnSh』๛ 3. Pubg UID: 5114013332
メItachi☂
@Moderator usually as such no uc will buy by my friend but one thing he have, at that time weekly report option is available in pubg mobile and he have many bonus vouchers and he played bonus challenges and redeem some uc from here. @Moderator check this and confirm. @INFINITE bro when will reply comes from moderator
INFINITE
INFINITE2mo ago
create a new post this one has been answered :bongo_cat:
メItachi☂
@INFINITE where bro on reddit or here??
INFINITE
INFINITE2mo ago
here :PeepoBlush:
メItachi☂
@Moderator this is the screenshot which take on Monday August 10, 2020 at 8:04 am I found it on Google photos. 1.That time I'd named was = AVENGERツANSH. 2. And now the name is =๛『AnSh』๛ 3. Pubg UID: 5114013332 @Moderator usually as such no uc will buy by my friend but one thing he have, at that time weekly report option is available in pubg mobile and he have many bonus vouchers and he played bonus challenges and redeem some uc from here.
メItachi☂
@Moderator please check this and confirm.
INFINITE
INFINITE2mo ago
not thiss create a new question dum dum 💀
メItachi☂
@INFINITE but bro I have to submit some proof nah??
INFINITE
INFINITE2mo ago
….
メItachi☂
@INFINITE can I submit post on reddit from other email is it legal or not??
INFINITE
INFINITE2mo ago
i cannot further assist you on this :WhAt: idk about resubmission :bruh:
メItachi☂
@INFINITE can I attached this screenshot for new post @Moderator this is the uc proof which is redeemed by AVENGERツANSH on 2020 But now his name is ๛『AnSh』๛ Please check it and recover this account
INFINITE
INFINITE2mo ago
yes… and stop pinging moderators again and again :bruh:
メItachi☂
@INFINITE then how moderator read my msg
INFINITE
INFINITE2mo ago
one ping is enough.