Someone help me?
Hello,
First of all, since I couldn't find a solution through the in-game support section, I am writing to you.
Due to the closure of my Facebook account, which is linked to the Pubg Mobile account I used to play on earlier dates, I am no longer able to access my Pubg Mobile account. I have some videos that I recorded while playing games on the mentioned account. Is it possible for me to regain access to my account? If so, could you please help me?
First of all, since I couldn't find a solution through the in-game support section, I am writing to you.
Due to the closure of my Facebook account, which is linked to the Pubg Mobile account I used to play on earlier dates, I am no longer able to access my Pubg Mobile account. I have some videos that I recorded while playing games on the mentioned account. Is it possible for me to regain access to my account? If so, could you please help me?
Solution
Hello, @YÖRÜK. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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