My Ticket reply dissapeared.
So I just replied to a riot games player support about 30 minutes ago. Initially when I just sent the reply, I got a green notification saying my reply was successfully submitted. However when I refreshed the webpage, my reply disappeared, but the time on the last update was still updated.
I can't send a picture of the ticket content, but honestly, I really don't see my reply in the ticket. But the status of the ticket that was previously awaiting for my reply has changed to Open again..
Should I resend my reply or just keep waiting? I'm just afraid that my ticket will be closed because they think I didn't answer.
I can't send a picture of the ticket content, but honestly, I really don't see my reply in the ticket. But the status of the ticket that was previously awaiting for my reply has changed to Open again..
Should I resend my reply or just keep waiting? I'm just afraid that my ticket will be closed because they think I didn't answer.
Solution
If you've already received a notification that your reply was successfully submitted and the ticket status changed to "Open," your response likely went through correctly. It's possible the support system takes a bit of time to update fully.
Given the status indicates "Open," Riot's support team should be working on it. To be safe, monitor the ticket for another 24 hours. If you still don't see your reply or receive a response within this timeframe, consider resending your reply with a note explaining the situation.
Given the status indicates "Open," Riot's support team should be working on it. To be safe, monitor the ticket for another 24 hours. If you still don't see your reply or receive a response within this timeframe, consider resending your reply with a note explaining the situation.
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